Customer Service Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Reference: R0003064
Service Area: Cultural Services
Directorate: Regeneration
Salary: £22,369 pro rata
Hours: 10 hours per week, (weekends only)
Contractual Status: Permanent
We are recruiting at Newham Grange Farm.
Newham Grange Farm is a working leisure farm based in Middlesbrough that has undergone a large-scale investment to transform it into an award winning visitor attraction. Offering a wide range of experiences including feeding the animals, play equipment, family focused events and private parties.
We are looking for outgoing, enthusiastic team members who can engage with our visitors to ensure a great family day out. Applicants must be, hardworking and be able to handle the pressure of working in a busy visitor attraction.
Main duties include working in the Café, Retail and Admissions. Taking and preparation of food orders, serving beverages, cash handling and stock control. Ensuring that an excellent standard of service is offered to all customers at all times.
For more information please contact Wendy Rogan, Operations and Visitor Services Manager at wendy_rogan@middlesbrough.gov.ukor 01642 515729.
Job Types: Part-time, Permanent
Part-time hours: 10 per week
Salary: £11.59 per hour
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
- Store discount
Schedule:
- Weekends only
Work Location: In person
Reference ID: R0003064
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Middlesbrough Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £12 bracket, including retirement vesting and health parity.
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