Customer Experience Co-ordinator
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Position Overview & Specifications
Established in 1968, a family owned, British Manufacturing Company based in Dudley, West Midlands; Midtherm Flue Systems prides itself on the quality of its UK manufactured goods. We have an new opportunity for an experienced, self-motivated Customer Experience Co-Ordinator
A dynamic role, based on our Trade Counter, with responsibility for handling customer complaints from receipt to resolution; serving customers at our Trade Counter and processing Returns of Goods. Pro-actively delivering an effective customer relations service in a fast moving, manufacturing environment, seeking to minimise customer complaints and support on-going business improvements.
Ideally, apart from your customer service experience, you will also have worked in a manufacturing environment.
In return for your skill, experience, energy and enthusiasm we offer a long term career opportunity and pay commensurate with experience.
Have a look at our website Midtherm.com to see what we’re all about and please contact me for a Job Description and send your CV to Ellen Morley, HR Director: ellen.morley@midtherm.com by Friday 21st April 2023.
Midtherm Flues Limited, Midtherm House, New Road, Netherton, Dudley, West Midlands, DY2 8SY
Job Type: Full-time
Salary: £10.42-£12.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Dudley, DY2 8SY: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 21/04/2023
Reference ID: MFS/CustExpCo-ord/EM
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Experience Co-ordinator roles across Midtherm Flue Systems Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £12 bracket, including retirement vesting and health parity.
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