Telephone Recovery Agent

MIL Collections is a lively and vibrant office based in Truro, Cornwall. As a long running business, MIL Collections has gained a positive reputation for being a progressive and ambitious work place.

We are seeking a motivated and inspired individual to join our expanding team. Do you have what it takes to remain objective during difficult conversations, and focused on the end goal?

As a ‘Trainee Collections Agent’ you will communicate with our clients’ customers in order to agree outstanding resolutions to their arrears. You will be responsible for a portfolio of accounts which will be worked effectively.

The candidate should be able to converse clearly and demonstrate empathy to customers in difficult circumstances, putting both the customer and the clients’ needs at the forefront of every conversation. Do you have a positive mindset and determination to exceed set targets? The ideal candidate will be excited by a challenge and be willing to improve on their skills throughout your career.

Full training is provided, consisting of up to 12 weeks in our dedicated development team. Here you will be trained how to speak with control and direction, and with an empathetic approach towards our customers. To uphold our clients reputation and brand throughout our customers journey. Ensuring that you meet and exceed our regulation and compliance standards.

Upon completion of induction and training starting salary at £12.50ph

Responsibilities

• Contact customers with outstanding arrears and negotiate payment terms and schedules.
• Manage own portfolio of customer accounts.
• Strict adherence to compliance and core standards of our clients and regulators.
• Work towards and exceed weekly targets to gain commission.
• Operate independently in a team environment.
• Attend educational programs and training sessions for professional growth and personal development, including updates to industry regulations and company policies.

Person Specification

• Demonstrated skills in negotiating and resolving conflict.
• A positive outlook when dealing with a difficult situation.
• Drive to meet weekly sales goals.
• Ability to speak persuasively and give clear transparent information.
• Telephone experience preferred but not essential, as full training will be provided.
• Accurate data entry skills.
• Basic level of IT skills required.

Pay and Rewards

• Wage whilst training £11ph, moving up to £12.50ph once complete (6 - 12 weeks).
• Significant opportunity to increase your base rate up to £25ph.
• Competitive commission based reward structure in addition to salary. OTE £45,000+.
• An ability to grow within a quickly expanding business with progression available for the right candidate.
• All expenses paid company events such as a yearly holiday and other all-expenses paid recreational trips.
• Regular ad-hoc incentives alongside commission structure.
• 3rd party training courses.
• Working hours will be Monday to Friday 09:00 - 17:30 and 1 in 3 Saturdays worked 09:00 - 13:00.

Job Types: Full-time, Permanent

Salary: From £25,200.00 per year

Benefits:

• Company events

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Loyalty bonus
• Performance bonus
• Yearly bonus

Work Location: In person