Customer Care Specialist

MORE THAN JUST A JOB
An exciting opportunity to join the UK’s most loved recipe box has arisen. As a proud B Corp we focus on using business as a force for good, balancing people and planet with profit. We are looking for a Customer Care Specialist to join our Customer Care team. You will be happy working in a fast-paced & fun environment within a team that sits in the heart of our business.

If you would like to join a fantastic team and make a positive impact on people's lives, we would love to hear from you.

WHAT WE ARE LOOKING FOR
We are looking for an empathetic, caring and adaptable individual with excellent communication skills who would like be a part of our goal of going the extra mile to ensure the utmost customer satisfaction. You will be passionate about customer care and self-improvement and work closely with our Customer Care Managers to achieve this. We want you to be great brand ambassadors who maintain good knowledge of our products and services and obtain excellent customer feedback.

Please note: working days will be Sunday to Thursday - 9am-6pm.

YOU ARE
Empathetic and patient to customer needs
Not afraid of a challenge - every day is different and will require you to learn new skills under pressure
Willing to come up with way to improve our relationship with the Mindful Chef community
Always finding innovative ways to problem solve - with a smile
Confident using multiple platforms on a day to day

YOU WILL
Communicate effectively via phone and email
Be patient and empathetic to customer needs
Working to hit and exceed the teams weekly productivity targets
Work closely with our couriers to solve delivery related problems
Contribute to our team goal of a customer satisfaction score of 95% and Trustpilot score of 4.8 - (this is super important as we strive to keep our title of the UK's no.1 recipe box)

WHY US?
We are a fun business & proud B Corp
We have donated over 15 million meals to school children living in poverty through our partnership with One Feeds Two.
We've built one of the most admired startups in the UK and won a number of awards.
We have the backing of the largest food and beverage company in the world.
We have the best benefits in the job market including 38 days holiday, flexible working, 6 months maternity pay, free food & gym in the office, etc.
We also value your wellbeing and provide private health insurance through Vitality, and have a number of Mental Health First Aiders available across our team.

Job Type: Full-time

Salary: £21,000.00-£24,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• On-site parking
• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Redditch, B98 9DB: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in Redditch, B98 9DB

Reference ID: CCS