Chief Customer Officer

Details

Reference number

264486

Salary

£73,000 - £110,000

Job grade

SCS Pay Band 1

Contract type

Permanent

Business area

UK Hydrographic Office

Type of role

Analytical
Business Management and Improvement
Commercial
Communications / Marketing
Conflict Advisers
Contact Centre
Customer Insight
Defence Operations
Digital
Geography
Information Technology
Operational Delivery
Policy
Project Delivery
Quality
Risk Management
Science
Senior leadership
Strategy
Other

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Taunton

About the job

Job summary

The UK Hydrographic Office (UKHO) are the world-Leading centre for hydrography. We specialise in providing marine geospatial data to the Word’s Mariners, hugely contributing to the blue economy, whilst supporting the sustainability of our oceans.

A New Adventure , UK Hydrographic Office

Job description

We are seeking an exceptional Chief Customer Officer to bring commercial flair, experience and expertise to our executive leadership team. Customer focused, you will be an inspiring and empowering leader, contributing fully to the overall strategic management of the UKHO, especially in all areas of customer, market and business development. Creating a culture of trust as a platform for creativity, you will build and motivate a high-performing team.

You will bring with you an accomplished track-record of delivering high-quality information products and services that meet and excite market needs, ideally from within a in a digital-first organisation.

Your expertise in building new and existing revenue and profit streams through the application of digital products and services will have been achieved through an entrepreneurial and customer-centric style that champions diversity and inclusion. Your collaborative accomplishments across sales, marketing, digital service delivery, and business development realise the value of multi-disciplinary, collaborative teams.

Above all, you will bring passion and exceptional leadership to our world-leading organisation.

Specific post holder responsibilities are:
› To bring commercial insight, experience and expertise to the UKHO Executive Leadership Team and contribute fully to the overall strategic management of the UKHO, especially in all areas of customer, market and ADMIRALTY business development.
› To provide empowering and inspiring leadership, creating a culture of trust as a platform for promoting innovation, creativity and diversity of thought; and building, developing and motivating a high-performing team.
› To deliver the UKHO’s sales revenue and gross margin targets, enhancing the UKHO’s ADMIRALTY digital products and services in order to ensure our trusted brand remains the choice of the world’s mariners, remains competitive, and continues to adapt to reflect the developing needs of a maritime sector that is undergoing a rapid digital transformation.
› To be the lead ‘Customer Champion’ for the UKHO as a whole, ensuring that our customers are at the centre of everything we do, in a way that embeds a customer focused culture throughout the organisation.

Person specification

Essential experience criteria:
› Experienced customer leader, at a senior level, with a track-record of collaborative accomplishment in commercial functions, notably in sales, marketing, digital service delivery, and business development.
› Experience of operating in a digital-first organisation, recognising the importance of building a customer centric culture, working in multi-disciplinary teams, promoting an entrepreneurial growth mindset, and championing diversity and inclusion.
› Experienced in delivering high-quality information products and services to meet and excite market needs; delivering new and existing revenue and profit streams through the application of digital products and services.
› Experienced in driving and delivering sales and meeting challenging sales targets, both in terms of establishing new business and maximising existing market potential.

Leadership behaviours:
› A high-performing Executive level team player, who works collaboratively and engenders co-operation, at all levels.
› Change management experience within organisations that have undergone substantial digital transformation.
› Outstanding communication, influencing and negotiating skills; able to build trust and credibility quickly across multiple stakeholder groups.
› Experience of building dynamic multidisciplinary teams to create new business capability at the intersection of customer insight, technology and commercial operations.
› Building and leading teams, role modelling an innovative, entrepreneurial spirit, creative thinking with a questioning mindset.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

For further information about the role and recruitment process please visit: https://micro.green-park.co.uk/ukho

For a confidential, informal discussion please contact our advisory consultants at Green Park:

Laura Stuart: Laura.Stuart@green-park.co.uk and

Kimberley Moyo: Kimberley.Moyo@green-park.co.uk

Closing date for applications: Sunday 19th February 2023 at 11.55pm

Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Laura Stuart Email : Laura.Stuart@green-park.co.uk

Recruitment team :

Email : scsrecruitment.grs@cabinetoffice.gov.uk