Customer Service ,CCTV operator and call handler-Days
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Position Overview & Specifications
- Ref: 30149
- Location: Northampton
- Employment: permanent
- Closing Date: 1 April 2023
Customer service, CCTV Operator and Call Handler - Days
Mitie the UK's leading facilities management and professional services company are growing our M&S Security Operations Centre and are looking for people to join us on a permanent basis. You do not need previous experience as full on the job training will be provided, including fully funded CCTV SIA licence. So, if you are an excellent communicator with a great telephone manner and computer knowledge then we want to speak with you!
Where: Mitie security Head Office – Northampton Business Park, Northampton, NN4 7SL
When: starting ASAP!
Hours: varied including set hours, part time, shifts – to be agreed at interview
Salary:
£25,500 per annum / £12.23 per hour
£26,890 per annum / £12.89 per hour Five out of 7 days
What's in it for you?
- A competitive salary
- Very attractive retail discount
- Overtime opportunities
- Training, career development & progression
- Additional benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free parking
About the role:
- Using CCTV to identify criminal behaviour happening in M&S Stores
- Supporting M&S store colleagues on the phone
- Input of security and crime incident data into a central database
About you:
- Excellent communication & customer service skills
- Ability to multi-task and prioritise daily workload
- Committed and motivated
- Experience of working as part of a team
- Reliable, trustworthy and enthusia
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Building & Personnel Services
Based on transatlantic hiring benchmarks for Customer Service ,CCTV operator and call handler-Days roles across Mitie's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Building & Personnel Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,500 - £25,500 bracket, including retirement vesting and health parity.
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