Housekeeping Supervisor

Housekeeping Supervisor - Derwentside IRC - £23,100 per annum - Pension and Life Insurance - 22 days holiday and bank holidays.

Job objectives and responsibilities

• To provide a comprehensive cleaning service in the establishment to meet the standards identified in the cleaning schedule in line with legislative, contractual and company standards

• To be responsible for all soft services delivered at the Centre including cleaning, waste, grounds maintenance and pest control

• Provide advice, coaching and support to staff in order to maximise the efficient and effective running of the cleaning function

Main duties

1. Supervise a team of Cleaners ensuring they know their duties and carry out their work in accordance with company procedures and practices and Health & Safety Regulations to ensure a high standard of cleanliness and hygiene are maintained.

2. Provide a comprehensive cleaning service to include dusting, vacuuming, washing floors, emptying bins, cleaning toilets, etc. to ensure high standards of cleanliness and hygiene at all times.

3. Motivate, monitor, advise and support cleaners to maximise their performance and ensure compliance with company policies and procedures and contractual requirements.

4. Monitor and implement working practices in order to comply with all relevant Health and Safety regulations including COSHH.

5. Manage procedures for secure storage of cleaning machinery, tools and cleaning agents in order to maintain security.

6. Maintain adequate supplies of cleaning materials and supplies, re-ordering when needed, ensuring cleaners have the supplies they need to meet the establishment's needs.

7. Report any defects to a senior member of staff to ensure health and safety procedures are followed and to enable repairs to be carried out.

8. Manage specialist cleaning as required including blood spillages and dirty protests to ensure standards of hygiene are maintained.

9. Manage janitorial services such that litter on site is picked up and waste is moved around site in accordance with operational constraints

10. Manage the delivery of specialist sub-contractors providing waste collection, pest control and grounds maintenance services.

11. Complete documentation to the required standard and deadline so that legislative, company and contractual requirements are met at all times.

Person Specification

Essential

• Previous relevant supervisory experience of at least a small team: 1-5 individuals

• Relevant experience of working in a facilities management team / cleaning team environment

Desirable

• Level 3 Qualification: e.g. A level, access to higher education diploma, advanced apprenticeship, applied general, AS level, Level 3 NVQ, Certificate, Award or Diploma

Relevant Care & Custody Competencies for this role:

Resident Care and Management

• Creates and encourages a climate which is resident focussed

• Regularly gives feedback to staff on resident feedback/information

• Models the company's commitment to resident care and management

• Interacts with residents easily, quickly building rapport but maintaining professional distance

• Is impartial, fair, assertive, consistent and confident with residents

• Treats residents with respect as individuals and encourages residents to do the same to others

Delivering Excellence

• Develops a climate that values quality/ excellence

• Champions and models Care and Custody's commitment to Excellence

• Establishes and maintains standards

• Encourages a climate which looks to develop new or different ideas and approaches

Communication

• Builds effective communication within a group or team

• Sensitive in communication, taking account of the possible thoughts, feelings and concerns of others

Safety, Dignity & Diversity

• Creates a culture which recognises and respects individuals human rights

• Creates a culture which values diversity

• Creates a culture which is committed to health & safety

• Evaluates and monitors the delivery of services to prevent discrimination and maintain safety

Planning & Organising

• Develops options and identifies risks

• Distributes and publicises plans

• Delegates tasks, whilst supporting and monitoring progress, to ensure plan is achieved

• Establishes and monitors key performance indicators to measure progress against plan

Decision Making

• Thinks through consequences of different courses of action

• Considers risks

Change Orientation/Flexibility

• Role models a positive approach to change and innovation

• Gets commitment for change from others

• Identifies and articulates when and where change is necessary and beneficial

• Recognises discomfort that change can bring and provides support

Leading, Valuing & Developing People

• Delegates effectively, appropriately and fairly

• Seeks staff views

• Sets clear, challenging and realistic objectives with realistic timeframes and deadlines

• Regularly evaluates staff effectiveness

• Gives constructive feedback on performance

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times

• Adhere to agreed outreach methods and risk assessment to ensure own personal safety dealing with service users

• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment

• Use all work equipment and personal PPE properly and in accordance with training received.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities

• Proactively identify and report security risks to your manager

• Report actual and suspected security incidents.