Logistics Operative

JOB DESCRIPTION

Job Title: BBC Workplace Logistics Operative

Responsible To: Workplace Logistics Manager

Location: W1 Complex & London Sites within Region

JOB PURPOSE:

Job Title: Workplace Logistics Operative

Job purpose

To support the Logistics Manager, with a one team approach, to provide a first class, professional logistics service to client and customers of the BBC in London W1 Complex and other regional sites.

Responsibilities

• Logistics Operatives will generally specialise in one of the areas specified below, however a prime function will be to assist when required and as directed by the Logistics Manager in other areas of the logistics operation.

General Duties (applicable to all areas)

• Assist in ensuring the logistics services meets or exceeds the Service Level Agreements and Key Performance Indicators required by the BBC.
• Manage work orders in an efficient and timely manner.
• Provide a professional service by ensuring all Logistic requirements are available to BBC staff during the required service hours.
• Compliance with all relevant Health and Safety procedures, ensuring the requirements of Health and Safety at Work and Environmental legislation are met at all times.
• To progress promptly any requests for logistics services required by client.
• To maintain the general tidiness, cleanliness and safety of both Internal and External logistics work areas.
• Carry out any reasonable request from the Logistics Manager, providing it is within the operative's capability and competency.
• Effectively communicate with all colleagues to ensure the smooth running of the Logistics Service.
• To provide assistance according to business needs e.g., lunch cover annual leave cover etc.
• Maintain a professional, polite, and considerate manner at all times.
• Adhere to uniform and presentation standards as per the dress policy.
• Ensure that customer expectations are met in all buildings whilst embracing the Mitie way of working
• Make use of the FM Helpdesk service for reporting and faults.

Porterage

• Provision of Lift and Shift services to meet the needs of the BBC and their lodgers.
• Undertaking office moves
• Dealing with waste removals
• Conference Room set ups
• To maintain the general tidiness, cleanliness and safety of work areas utilised by the logistics personnel
• Provide a moving service to ensure all assets and materials directly allocated to staff are properly dismantled, packed and transported and re-installed at the new location.

Mail and Messenger

• Collection and distribution of internal and external mail and packages, secure mail, special and recorded deliveries etc.
• Provide a receipt and invoicing service, including goods inward checks, storage, packaging, stock control and accounting.
• To ensure stores are correctly receipted, unpackaged, checked, and stored where required or the BBC client is informed of its arrival.
• Printing and Reprographics: (site dependent)
• Operate high volume photocopiers and specialist printing equipment
• Collection of customers printing requirements.
• First line maintenance of copiers and the co-ordination and management of external maintenance.
• Operation of large format printers and copiers.
• Provide a finishing service for documents including guillotining, drilling and binding.

Conferencing and Events

• Set up managed meeting rooms for meetings
• Set up event spaces

Person, Knowledge skills & experience

• Able to communicate well.
• Flexible working approach.
• High level of personal integrity
• Ability to work under pressure
• Can work independently and with limited supervision
• Previous experience in a customer facing environment
• Manual Handling Skills
• Health and Safety, QA and Environmentally aware
• Good PC skills using Microsoft office suite of applications.