Security Operations Manager
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Position Overview & Specifications
Job Title: Security Operations Manager
Company: Mitie Business Services – Security
Location: Birmingham and surrounding areas
Hours: 45 hrs per week – Monday to Friday (Flexibility will be required as the hours will be varied)
Package: £38,000 p/a, Company car & fuel card, holiday and other benefits
Mitie are currently looking to recruit a Security Operations Manager to oversee the branch and business plan ensuring the division are delivering to agreed objectives/targets.
Our Operations Manager will be assisting with managing the day to day operational running of the branch through effective management of staff and customers. The Operations Manager will work closely with the Regional Management Team to provide excellent customer service, employee satisfaction and ensure that all business-related tasks are completed in a timely fashion – further ensuring regional operational growth plans.
The main duties of our Operations Manager will include (but not be limited to):
- Ensuring employee welfare checks are completed
- Help complete monthly branch-based business report
- To recruit, motivate and train all employees operating out of the branch ensuring correct manning and optimal resource profiles
- Manage customer requirements through provision of visit reports where required
- Conduct and monitor staff appraisals of direct reports. Set clear objectives, support and develop all direct reports and ensure appropriate succession plans are in place
- Build, maintain and manage positive relationships
- Act as Duty Manager for the manned guarding business in branch on a rota basis with other Operational Managers
Our Operations Manager will ideally have:
- Full driving licence
- Front line SIA licence
- At least 2 years security industry experience
- Financially aware
- Good interpersonal skills
- Proven experience in problem solving
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Building & Personnel Services
Based on transatlantic hiring benchmarks for Security Operations Manager roles across Mitie's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Building & Personnel Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £38,000 - £38,000 bracket, including retirement vesting and health parity.
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