IT Desktop Support
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are seeking an IT Support Specialist to join our team. The ideal candidate will have experience in providing technical support to end-users, troubleshooting hardware and software issues, and maintaining IT infrastructure.
Duties:
- Provide technical support to end-users for both Mac OS and Windows operating systems
- Troubleshoot hardware and software issues
- Maintain IT infrastructure including LAN, TCP/IP, Active Directory, and other related technologies
- Utilize ServiceNow and Jira to track and resolve support tickets
- Provide excellent customer service to all end-users
Experience:
- 2+ years of experience in IT support or related field
- Experience with Mac OS and Windows operating systems
- Knowledge of LAN, TCP/IP, Active Directory, and other related technologies
- Experience with ServiceNow and Jira preferred
- Excellent customer service skills
Benefits:
- Competitive salary
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
If you are a self-starter who is passionate about technology and enjoys helping others, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- Store discount
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Richmond: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Customer service (required)
- Technical support (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Desktop Support roles across Mk complete joinery's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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