Customer Engagement Manager

Salary: Up to £36,374 per annum (salary offered dependent upon experience)
Location: We work in an agile way so you’ll spend some of your time visiting our regional offices, some time in Crossways Business Park, Dartford and some of your time at home.
Contract: Full time, permanent
Who are we?
Moat is one of the top 30 housing associations in the UK with over 21,000 homes spread across South East London, Kent, Essex and Sussex and we continue to develop new homes at an impressive rate too. Our ambition is simple - to bring an end to housing need.
The role?
As a Customer Engagement Manager at Moat, you’ll promote, encourage and administer resident participation, empower customers with flexible, inclusive and accessible opportunities to engage, scrutinise and shape our services. This will include:

• Fulfilling our regulatory obligations as set out in the Tenancy Involvement and Empowerment Standards.
• Working with the Director of Customer Operations to grow and embed our formal customer engagement arrangements.
• Collaborating with the wider business to ensure we continuously listen to and act on all types of customer feedback, Providing information and support the development of reports for our executive team, Committee and Board to ensure a clear line of visibility about what our customers are saying and the actions we are taking as a business.
• Promoting our customer engagement initiatives with customers and colleagues, for the purpose of recruiting, encouraging, participation or informing.
• Ensuring effective, high quality and innovative communication with customers, further developing our digital offer.

We’re looking for someone who* has*:

• A strong customer service focus.
• Alignment with our Values. (Own it, Better Together, Lead by Example and Be the Change)
• A good standard of education with excellent written communication.
• Evidence of collaborating on and coordinating group wide initiatives.
• Experience of collating information to aid the creation of executive and committee-level reports together with a demonstrable ability to use customer feedback and convert into action.
• An ability to engage with customers on an individual and group level.
• Strong project management and group coordination skills.
• An understanding of the social housing sector.
• Appropriate means of transport and the ability/willingness to attend meetings in varying locations outside of core hours.

Want to know more about Moat?
Check our social media feeds!
Twitter: @moathomes
Instagram: @moathomes
Your benefits
Check out our employee benefits on offer here: Our employee benefits: what we can offer you - YouTube
Interested in applying? We want to hear from you!
Please submit your online application by 11pm on 19* February 2023*.
We're looking forward to reading your application!
Please note we may close this vacancy early if we have a high number of applicants.

Job Types: Full-time, Permanent

Salary: Up to £36,374.00 per year