IT Support Engineer
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Position Overview & Specifications
An IT Support Engineer is required to join our support team.
The role will involve providing hardware, software, and cloud support services across a range of workstations/servers/devices. The job will entail liaising directly with client end-users and on-site support staff to solve technical issues arising from the day-to-day operation of their IT infrastructure.
A good knowledge of configuring and managing both server software and core platforms (Windows Server, Exchange, SQL, Hyper-V, etc.) would be useful, along with a good understanding of Azure/365 cloud configuration and migration. There will also be some involvement with supporting and testing our own software products.
The successful applicant will be working for a small, friendly company, based in Southampton. Remote working is available, however the candidate will need to make the occasional visit to client sites, mainly in London.
They will need to be able to manage their own time effectively within a general framework and take an independent, proactive approach to any work that needs doing. The work will be varied, and there will be ample opportunities to expand their general IT knowledge.
Job Types: Full-time, Permanent
Salary: £22,000.00-£27,500.00 per year
Benefits:
- Casual dress
- On-site parking
- Work from home
Schedule:
- Day shift
- Monday to Friday
Work Location: Remote
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Support Engineer roles across Mocom Systems's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £27,500 bracket, including retirement vesting and health parity.
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