1st Line Support
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
£25,000
Are you an eager and proactive tech-minded person with experience in customer service? If so this could be the ideal opportunity for you!
Working from modern offices, providing remote support with the opportunity to get desk-side with users, you will have an exciting and varied working week supporting a wide range of the latest technology solutions.
THE ROLE
To provide office-based 1st line telephone and remote access support for a wide range of I.T. issues.
To provide professional on-site support to and installations for a wide range of clients. To complete all electronic and manual knowledge base records as required.
Provide end-user training where required.
Requirements:
Good diagnostic skills
Good communication skills and excellent telephone manner
Experience of ticketed remote support environments
Knowledge of Microsoft desktop operating systems (XP, Vista, Windows 7)
The role sits within a recently established, in-house, support team and presents an opportunity for an experienced and qualified engineer who is looking to join a stable and expanding organisation. Although looking for a qualified and experienced professional the organisation provide excellent personal development opportunities including training and exposure to new technology as well as the chance to progress within an expanding company.
If you are interested in this role please forward your CV to james.scott@akkodis.com for immediate consideration.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for 1st Line Support roles across Modis UK's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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