Distribution Customer Service Advisor

Date: Mar 23, 2023 Location: Burton On Trent, GB Company: MolsonCoors_UK Why you should join us
For over two centuries Molson Coors Beverage Company has been brewing beverages that unite people for all of life’s moments. We produce some of the most beloved and iconic beer brands ever made and while the company’s history is rooted in beer, we offer a modern portfolio that expands beyond the beer aisle.
In addition to popular favourites like Coors, Carling and Doom Bar, our beverage portfolio includes Aspall, Staropramen, Madrí Excepcional, Blue Moon, Pravha, Cobra and Cobra Zero, Rekorderlig, Doom Bar 0.0% and our latest addition, Three-Fold hard seltzer. Through exclusive distribution partnerships, we have also expanded our range to include Bodega Bay, Miami Cocktail Company, Tarquin’s Gin, Lixir Drinks, Jimmy’s Iced Coffee, and Mixologist’s Garden.
In the UK, more than 2000 dedicated and passionate Molson Coors people work together to make our business first choice for our people, our consumers, and our customers.
We’re looking to recruit a Distrubtion Customer Service Advisor in our logistics team, this is a hybrid role where you will be required to be in our Burton head office 2x days per week (Monday,Thursday)
Your Purpose
You will be working in a team primarily dealing with distribution customer queries or quality queries, through telephone, email or online. Managing those queries into third-party service providers and other areas of the business to bring an issue to a resolution for the customer. There is also opportunity to build working relationships with our vendors to improve service.

• Take ownership for the inbound tasks triggered by customers and our sales teams and liaising closely with key stakeholders daily.
• Ensure customers are aware of the ullage process and manage their expectations efficiently.
• Processing Ullage requests via the phone, email or online, Inputting all required detail into the systems correctly.
• Establish effective working relationships with all internal and external stake holders to achieve an excellent customer experience.
• Deal with customer queries in a timely manner looking to provide industry leading levels of customer service, offering basic technical cellar management advice to outlets to help them to dispense our brands in the best possible condition and escalate where necessary.
• Deliver and achieve SLAs to drive the growth of MCBC (Molson Coors Brewing Company) and maintain customer retention

About You

• You have a need to deliver good customer customer service, either on the phone or face to face
• You’re intuitive and ask lots of questions. There’s no script with this role, you’ll follow your instincts to get to the bottom of the issue and work out the best course of action
• You’ll have a determination to drive good practice and also be willing to learn
• You want to take ownership of your work and show independence in achieving results while working within the team

About Us

• We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 10 years.
• Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.
• Commitment to the physical and mental wellbeing of all our people. We are proud to have been awarded Gold in Mind’s Workplace Wellbeing Awards.
• We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets.

Molson Coors Beverage Company: Building Careers
Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it.
This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset.