International Operations Manager

Our Ways of Working: We believe that we do our best work when we are together, but also appreciate that everyone works in different ways. That’s why we operate with three working models which look to define where and how our people work - Remote, Hybrid, Site/Office - based.
Although we believe the majority of our people will choose our hybrid working model (at least 2 days in the office each week), for some of our teams that don't require as much in-person connection and collaboration, we offer fully remote working (with paid travel to the Moonpig office up to 6 times per year). Remote roles are specified directly on our job adverts
Work with us
At Moonpig Group our mission is to help people connect and create moments that matter. We are an international group, comprising the Moonpig, Buyagift and Red Letter Days brands in the UK and the Greetz brand in the Netherlands.
We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we’re an established leader within the online cards and gifting market, offering a wide range of products to customers across the world.
Moonpig is an iconic brand and innovator, with clear values (read more about our values here!). These values set our teams and our business up for success in an environment that’s fun, supportive and challenging. They’re the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you!
What You’ll Be Doing
We're recruiting a highly motivated and experienced candidate to join Moonpig’s Operations team and help lead our international operations in two newly established markets - Ireland and Australia - as well as help design operational set-ups in future new ones. As our International Operations Manager you will play a critical role in ensuring our international fulfilment partners deliver for our customers, with a passion for driving our Operations strategic planning, as well as an interest in working across international markets.

Key responsibilities

• Developing and maintaining strong relationships with international fulfilment partners, ensuring that they deliver for our customers in line with agreed SLAs.
• Developing and implementing strategies to successfully expand our existing international operations, inclusive of leading on the introduction of new product ranges.
• Working closely with fulfilment partners to ensure operational processes are implemented to support the introduction of new products
• Develop our International Operations strategy for expansion into new markets, inclusive of identifying optimal operational models
• Oversee the procurement process for international operations, including sourcing and negotiating with suppliers, managing contracts and agreements, and ensuring compliance with all relevant regulations
• Collaborating with international teams, including Commercial, Marketing and Operations, to ensure the successful launch and distribution of new products in international markets
• Identifying and leading projects that will drive improvements in operational performance across international markets

You’ll be a great addition to the team if you meet the following:

• Experience in Operations programme management in an international context
• Experience in FMCG or e-commerce is preferred
• Strong project management skills with the ability to deliver results in a fast-paced environment
• Excellent communication and stakeholder management skills
• Ability to work collaboratively with cross-functional teams to achieve business objectives
• Strong analytical and problem-solving skills
• Demonstrated success in driving growth and profitability in international markets
• Demonstrable ability to drive strategic initiatives

Want to hear more? Find out more about Moonpig Group and what it has to offer here! Moonpig’s Commitment to Equality, Diversity and Inclusivity
At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way. We’re proud to have several employee-led committees within our organisation, including the LGBTQ+ Committee, The Gender Balance Committee and our Moonpig Against Racism Committee. We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.