Director of People Experience, UK

We are Multiverse, a tech scaleup with a social mission. We’re creating a diverse group of future leaders by building an outstanding alternative to university and corporate training, through the power of professional apprenticeships.

We’re one of the fastest-growing businesses in Europe and rapidly expanding in North America, working with over 500 clients including Facebook, KPMG, Morgan Stanley and the NHS. In June 2022, we broke the EdTech funding record (again!) by announcing our $220m Series D, making Multiverse the UK’s first ever EdTech unicorn.

Join us on our journey to democratising access to the best careers and learning opportunities.

The Opportunity

Reporting to the VP of People & Talent, this is an exciting opportunity to deliver a world-class employee experience for Multiverse, that drives employee happiness, retention and performance.

The Director of People Experience will create a structured operating and communications strategy for all key moments in the employee journey. Through effective communications and project management, you will land programme launches and global rollouts with impact. By partnering closely with the People & Talent Leadership team, you will own key elements of our people strategy, including wellbeing, leadership development, engagement and culture.

You will also manage the Employer Brand, Internal Communications & Learning Development teams to attract, engage and develop the best talent in the world.

Strategy

• Decide what we are known for as an employer. Design a holistic strategy that sets us apart and delivers against our EVP internally - covering innovative approaches to wellbeing, leadership development and employee engagement

• Work with the people partnering and DEI teams to design a proactive employee engagement survey cadence and approach, holding teams and leaders accountable for implementing change within their area

• Work with the Director of DEI to find the intersection of equity, inclusion and wellbeing, creating a strategy that fits the unique needs of our mission-led organisation

People implementations

• Lead the People Experience Executive to own the project management of all people related launches

• Own the people calendar and take a project management approach to ensure that the annual plan feels like a coherent employee experience for different user groups, and that launches land when they’re needed most

• Increase adoption of strategic people initiatives through tailored internal marketing campaigns

Employer Brand

• Develop Multiverse’s brand awareness and brand sentiment - making us an employer of choice for top talent

• Effectively communicate our EVP to ensure we’re attracting the right talent for Multiverse

• Provide support to the Senior Employer Brand Manager to drive diverse and high-quality candidates to the top of our recruitment funnel to achieve our hiring goals

Internal Communications

• Develop an internally facing EVP and “voice” that speaks to the different personas of our employees, from Coaches to Account Executives

• Introduce a strategic internal communications approach that brings transparency to our business goals and people processes

• Ensure that every communication touchpoint is informative, inspiring and relevant to improve engagement

• Review and refresh our existing communication channels - including our All Hands, newsletter, Wiki and Slack - and identify solutions for gaps in our current framework

• Build a global communications calendar that is used consistently across the organisation

• Support and advise our SLT Team to ensure that key messages are effectively cascaded to drive performance

L&D

• Provide support to the Senior Learning & Development Manager to evolve our existing programmes, and design new ones that support hitting our EVP - including Manager Fundamentals and DEI training

• Build a structured approach to Multiverse’s Internal Apprenticeship programme to deliver a world-class experience for our apprentices

• Partner closely with the People & Talent Leadership to create an internal talent development and succession planning process so that Multiverse is seen as THE place to grow your career

• Ensure that DEI is embedded in our performance and development programmes to achieve fairness and equity across the organisation

The right candidate:

• Need for speed: You’ve held a senior leadership role in a people team for a fast-paced scaleup that’s grown rapidly, ideally with presence in both the US and UK.

• Subject matter expertise: You have demonstrable experience of leading a people experience strategy, especially against wellbeing, employer brand and employee engagement.

• Passion: You believe in the power of people teams to build thriving companies and cultures. You stop at nothing to make sure that this is felt in every team in the business.

• Right-hand person: You know how to build relationships with managers of all levels - you’re empathetic, compassionate, effective and commercially minded.

• Thought leader: We’re not looking for your traditional people leader - we’re looking for someone who sees people operations as a product and who innovates constantly to improve the employee experience.

• Inspirational: You are an inspiring people leader, a great manager and someone that people inherently trust and who earns that trust.

• The job is never done: You pride yourself on your attention to detail and you understand that you can only expect excellence if you demonstrate it yourself as a leader.

Benefits:

• Time off - 27 days holiday, plus 6 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days

• Health & wellbeing - private medical Insurance with Bupa, a medical cashback scheme, life insurance, and access to Spill - all in one mental health support

• Hybrid & remote working - weekly or monthly visits to the London office

• Equity - every Multiverse employee has ownership in the business through equity options

• Team fun - weekly socials and regular offsite events

Our commitment to Diversity, Equity and Inclusion:

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Safeguarding:

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.