IT Support Engineer Full Time
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Position Overview & Specifications
Munio, a multi-award winning, fortified IT Support and Cyber Security MSP/MSSP. Since 2005, we have been supporting Kent’s leading companies, delivering fanatical IT support and cyber security services across a variety of industry sectors.
A Microsoft Partner, certified to ISO 27001 (Information Security Management) and ISO 20000 (IT Service Management). As a leading MSP/MSSP, we are looking to continue our expansive growth with like minded ambitious IT engineers, looking to take their career to the next level.
Description – IT Support Engineer
- Escalated IT Support Tickets / Projects / Migrations.
- Senior Helpdesk Support
- Multiple environments: Office 365 / Sharepoint / Windows / MDM / Backup & DR / Cyber / Server / Cloud / Hybrid
- Actively leading Migrations / upgrades / patch management etc
- Supporting clients both remotely and onsite.
- Maintaining and troubleshooting a wide variety of Devices / cloud servers / on-premise services and client software applications.
- Networking and Infrastructure support – Firewall, Switches, Routers – Configuration and Maintenance.
- Cyber Security Solutions
- Supporting and assisting junior team members
Personal Qualifications
- 12-24 months IT Support experience within a business environment.
- Good knowledge of networks (including hardware and configuration), office 365, windows applications and tools and peripheral hardware.
- Excellent communication skills with the ability to deal at all organisational levels
- Extremely high level of customer service.
- Demonstrate attention to detail
- Ability to multi-task, prioritise, and meet all the required deadlines and expectations
- Ability to “think on your feet” and react positively to given situations.
Compensation
- Hybrid working environment – Office (Faversham, Kent) Regular Home Working Available.
- £35000 + bonuses + laptop + - Dependent upon Experience
- Ongoing IT & Cyber training – Inhouse and 3rd party
- Paid for Microsoft Certification Exams
- Additional paid annual leave day for your birthday
- Company Pension
- Regular Free Lunch
- Complimentary Refreshments
- Free Parking
- Break Out Areas (pool table, gaming area)
- Cycle to work scheme
- Health and Wellbeing certified environment
- Career development and career path planning
How To Apply
If you are looking for the next step in your career and need to be with a forward thinking organisation that really does look after it’s team, then this fantastic opportunity could be for you.
Be part of a muti-award winning IT Support and Cyber Security organisation.
Job Type: Full-time
Salary: Up to £35,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- FAVERSHAM: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Technical support: 1 year (preferred)
- Office 365 Support: 1 year (preferred)
Language:
- English (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: Hybrid remote in FAVERSHAM
Reference ID: ITE2
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Support Engineer Full Time roles across Munio's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,000 - £35,000 bracket, including retirement vesting and health parity.
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