Receptionist

We are currently seeking a full time Receptionist to join our dynamic and dedicated team in Bridgend

With around 600 modern practices across the UK, each with its own friendly, experienced, and well-established practice team, our receptionists play a key part in our patients’ journey. We support more than 4 million patients each year to get access to the care they need!

We offer a competitive package, where you will benefit from:

· An achievable career development pathway, with unrivalled opportunities for progression

· Industry leading training and development; full induction and face to face customer service skills programme

· Access to our specialist online Academy for free and discounted courses

· Up to 25 days annual leave, plus bank holidays, with length of service

· Employee Assistance Programme, with confidential access to telephone support and counselling

· Healthcare cash plan and access to remote GP service

· Long service recognition scheme

Receptionist Role and Responsibilities

You will act as the first point of contact for our patients, delivering outstanding levels of customer service and maintaining a professional, courteous approach at all times. Your role will include:

· Supporting patient choice and providing information about products, services, promotions, available finance options and oral health products

· Conducting regular system reviews to identify and action issues around debt, open courses, missed appointments

· Build and nurture great working relationships with your practice colleagues; creating a friendly and supportive work environment

· Using the appointment booking system and managing diaries; appointment reminders and courtesy calls

· Taking ownership for all aspects of money management including transmitting electronic claims daily (EDI)

· Accurately update and protect patient information including on the patient electronic database

· Always adhering to mydentist policies and procedures

Our Ideal Candidate

· Caring and compassionate, with a flexible approach

· Excellent interpersonal skills including a professional and welcoming telephone manner

· Strong organisational skills in order to manage multiple tasks and process timelines

· Able to build strong relationships with colleagues

· Excellent verbal and written communication skills

· Willingness to learn about all products and services offered

· Ability to use IT and operate a computer-based systems; experience of using R4 desired

Job Type: Full-time

Salary: £10.00-£10.50 per hour

Schedule:

• Monday to Friday

Experience:

• Reception: 1 year (required)

Work Location: In person

Reference ID: 442SH