FOH Team Leader
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Position Overview & Specifications
About us
Nam Song is a small business in Leeds LS2 8JD. We are creative and customer-centric.
Our work environment includes:
- Safe work environment
- Wellness programs
FOH Team Leader.
We are looking for a committed Front of House Team Leader to join our team!
The role.
Our Front of House Team are responsible for delivering the exceptional Nǎm Sông experience to all our customers. In the absence of Senior Management you will be responsible for leading the Front of House team, reaching targets and maintaining quality. You’ll be involved in reporting to senior leadership, assisting in shift management and responding to customer reviews alongside any other management responsibilities you want to get involved with.
About Nǎm Sông.
Nǎm Sông is a truly unique Vietnamese Coffee Shop, Restaurant & Bar Group that we set up after we fell in love with Vietnam whilst travelling on our Gap Year. At Nǎm Sông we pride ourselves on delivering a welcoming feel-good experience set within a perfect vibrant bright space to match.
Having been founded in Sheffield since early 2017 we are now growing and looking to strength our management team in our Leeds site and looking for eager candidates wanting a career within hospitality who want to grow with us!
Nǎm Sông benefits.
· Our staff retention rate is extremely high and way above the industry average which is a testament to our extremely close-knit work team and welcoming work environment in which the needs and requirements of all members of staff are catered for as much as possible
· Opportunity to grow into senior roles within the company as we expand and create more positions
· In-house and industry accredited training to assist you in hitting the ground running
· Free food and drinks provided on every shift
· Team Member discounts
· Share of tips
· 28 days paid holiday
· Flexible working patterns
Rate of Pay £10 upon completion of training. Tips divided equally to all staff (Averaged between £1.2 - £2.2 extra per hour over the last 6 months)
Experience in team leading / supervising or being a key holder within a hospitality environment is hugely beneficial, as well as past experience working at ground level within restaurants and bars. Candidates without experience, but possess a strong character and desire to progress will also be highly sought.
For more information about Nǎm Sông check us out on Instagram (@namsongcaphe) or visit our website (www.namsong.co.uk) to get a better idea of what our business is all about!
Full-time hours: 30-35 hours per week
Job Types: Full-time, Permanent
Salary: £10 per hour plus tips.
Job Type: Full-time
Salary: £10.00 per hour
Benefits:
- Company events
- Discounted or free food
- Store discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for FOH Team Leader roles across Nam Song's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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