Café Customer Assistant

Job description

Job description

JOB TITLE: Catering Operative

DEPARTMENT: Front of House

REPORTING TO: Supervisor and above

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Please note applicants need to be 18 or over due to the centre being a licensed premises.

All applicants must be available evenings and weekends due to the nature of the business

MAIN DUTIES

Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties.

• Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with; bookings, customer queries, complaints (initial stage) etc. either in person or via telephone, email, fax.
• Work on all the sites departments as required i.e. bowling reception, lanes, shoe bar, prize shop, food outlets, bars, pool bar, etc.
• Promote the sites facilities, offers, membership schemes etc. to potential new and existing customers using the following methods; over the phone, handing out pos material, using the sites PA system, etc.
• To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
• Carry out cleaning duties as instructed.
• Ensure that all Bowling and Machine faults are reported correctly.
• Ensure that all transactions are dealt with correctly and that any errors are reported to management.
• Ensure the correct handling of both cash and token floats at all times as trained.
• Operate any of the site attractions as required and trained.
• Carry out replenishment tasks i.e. refilling vending machines, re-stocking bars, re-stocking the prize shop etc.
• Receiving deliveries.
• Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
• Provide onward training and direction to other employees.
• Carry out stock takes as required.

RESPONSIBILITES

Below is a list of the types of responsibilities that are associated with your role, please note that this list is a guide and not a definitive list.

• Carry out all duties as trained.
• Follow all policies and procedures as trained.
• Ensure that the Kitchen and its operation areas are kept clean at all times.
• Ensure that regular probe checks on food are being carried out
• Ensure that temperature checks on deliveries are being carried out.
• Ensure that regular temperature checks are being carried out on all freezers and fridges.
• Ensure that all fresh and frozen food stuffs are stored correctly.
• Ensure that all fresh stock is in code and date dotted as required.
• Ensure that all stock to rotated correctly.
• Ensure that all wastage is correctly recorded.
• Ensure that all food is prepared to the correct specification.
• Ensure all paperwork that you are responsible for is correctly completed.
• Adhere to all Health and Safety legislation at all times.
• Adhere to all Food and Hygiene legislation at all times.
• Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
• To report any incidents to management straight away.
• Ensure all back office areas are secure at all times.
• You must be clean and tidy at all times in your appearance.
• Develop a good working relationship between your colleagues and management.

Experience:

• cafe/kitchen: 1 year (required)

Job Types: Full-time, Part-time

Part-time hours: 30 per week

Salary: £10.18-£10.42 per hour

Benefits:

• Employee discount
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Night shift
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Romford: reliably commute or plan to relocate before starting work (required)

Experience:

• cafe: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person

Reference ID: cafe

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Job Types: Full-time, Part-time, Permanent
Part-time hours: 30 per week

Salary: £10.18-£10.42 per hour

Benefits:

• Employee discount
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Night shift
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Romford: reliably commute or plan to relocate before starting work (required)

Experience:

• Catering: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person

Reference ID: cafeCSA