IT Support Engineer

Natilik is a Global Technology Solutions Partner.

Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on.

There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.

THE ROLE
As IT Support Engineer, you will work within the IT Team here at Natilik and be responsible for the end-to-end operation and development of our IT platform. You will also be the technical escalation point for support issues and will work to drive knowledge and experience across the team. Due to the varied nature of the technology we support, a willingness to work on various technologies is essential.
If you enjoy working within a fast-paced, dynamic environment then you will love the challenges this role has to offer.

We're looking for passionate people who can thrive working in a fast-paced environment. The following skills would make for a great addition to our team:

• Extensive experience with Microsoft Server environments, including AD, DNS, DHCP, Group Policy, CA, etc.
• Device management experience in Microsoft SCCM, Microsoft Intune, or Meraki MDM.
• Experience deploying and troubleshooting Windows 10, macOS, Linux, and iOS.
• Experience with Microsoft 365 such as Exchange, Azure, etc.
• Working knowledge in VMware vSphere and ESXi.
• Working knowledge of security solutions such as AVs and endpoint security, firewalls, email security, DNS security, etc.
• Networking principles such as TCP/IP, routing, switching, wired and wireless environments.
• VoIP telephony is beneficial but not essential.
• Attention to detail and natural ability to solve issues.
• Plan and organise their own time and tasks, correctly prioritising work to meet objectives.
• Cisco and Microsoft certifications are desirable but not essential.

BENEFITS:

• Quarterly Awards and Bonuses
• Flexible Working
• Industry-leading home working and mobility technology
• Private Healthcare
• Competitive Pension Scheme
• Discounted Gym Membership

Why Natilik?

With Centres of Excellence in London, New York, and Sydney, we are a truly global partner delivering solutions to clients across 62 countries.

In the UK, we have recently been named as the first Partner to be awarded Quad Mastership, which recognizes our expertise across Networking, Security, Data Centre, Hybrid Cloud, and Collaboration. We’ve also been listed as the Number 1 Great Place to Work in the medium-sized Tech category. Internationally, we are continuing to grow in size and stature and we are confident of replicating the success that we've had in the UK.

At Natilik we know it's crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience, culture, and background allows our teams to be better. We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. We're incredibly proud of our diversity.

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