People Services Advisor

We are looking for a People Services Advisor to join our People Services team on a permanent basis.

As a People Services Advisor, reporting into the People Services Delivery Manager you will provide front line email and telephony services to answer hire to retire queries. Using your initiative, you’ll proactively assist employees through the employee life cycle processes, answering queries which are predominately payroll and benefits related.

You’ll update and manage data within Service Now (our query management solution), work comfortably to KPIs and offer support to continuous improvement our processes and service.

You’ll also get the chance to build internal relationships, work effectively with related teams and key customers to ensure the seamless and seamless service.

This role is offered on a full-time, permanent basis. We are also offering hybrid working in which you will attend the Warwick office once a week, with the remainder from home.

• Experience of working within a HR Shared Service function and generic experience of delivering a query management service aligned to legislative HR processes
• Good working knowledge of ‘hire to retire processes’
• Strong experience of query management of payroll and benefits related processes
• Strong administration skills
• Strong written and verbal communication skills
• Working knowledge of SAP is advantageous
• Good planning, organising and attention to detail.
• Strong interpersonal skills.
• Demonstrable passion and commitment to excellence in continuous improvement and quality
• Strong results orientation and openness and flexibility to change

A salary of £30,016 (which will increase to £33,132 from 01 July 2023).

• Annual performance bonus.
• A generous pension scheme - we will double match your contribution up to 12%.
• 26 days annual leave plus the option to buy up to 5 days per year
• Life insurance - 10 x annual salary
• Flexible benefits (National Grid Share Incentive Plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity plus many more)
• Generous family friendly policies and family care benefits
• Access to numerous apps which support health, fitness and wellbeing
• Opportunity to be part of our Employee Resource groups

The closing date for this vacancy 03 May 2023. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process. #LI-HYBRID #LI-SC1

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.