Customer Service Apprentice
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
North Yorkshire Timber, part of National Timber Group are seeking to recruit a Customer Service Apprentice at their team at 103 Tynemouth Road, North Shields, NE30 1ED.
The successful candidate will be a customer orientated, motivated individual wishing to commence a career in sales. An excellent ambassador/representative with the ability to communicate across all areas of the business internally and externally. Good I.T., literacy and numeracy skills and a working knowledge of Microsoft packages are essential.
Main Duties:
Coordinate the daily administration of sales and purchases to ensure customer service, stock control and administration procedures are maintained, in particular when dealing with special goods for customer orders
Answering incoming telephone calls, taking details of orders and customer requirements, and feeding on to Sales staff within the branch
Daily use of the Company Stock Control Software ‘BisTrack’
Product awareness
Follow Health and Safety policies and procedures
Accept all incoming paperwork and process according to direction from your line manager and Company procedures
Giving telephone support to the Sales function
Dealing with customer enquiries and queries
Scanning and filing documents
Hours, Salary and Benefits:
This is a full-time role working Monday to Friday
Starting salary is above Apprentice National Minimum Wage
Six weeks holiday per year including public bank holidays, increasing to 6.6 weeks after 2 and 5 years service
Christmas and New Year shutdown
Employee discount available on Company products
Training, development, and promotion opportunities
Free access to the Company benefits, rewards, and wellbeing website, including retailer discounts and an Employee Assistance Programme (EAP)
Job Types: Full-time, Apprenticeship
Benefits:
- Employee discount
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- North Shields, NE30 1ED: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Apprentice roles across National Timber Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,500 - £27,250 bracket, including retirement vesting and health parity.
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