Contact Centre Agent

Due to continued growth, Nationwide Windscreen Services has a fantastic opportunity available for Contact Centre Agents at our head office in Birstall, Leicester LE4.

*IMMEDIATE START AVAILABLE* Following successful Interview

Hours: 37.5 hours per week (Monday to Friday, hours between 07:00 – 18:00 with rotational Saturdays 10:00-14:00)

Salary: From £19,000 per annum

Location: 6 Geoff Monk Way, Birstall, Leicestershire, LE4 3BU **FULLY OFFICE BASED**

Job Role:

• Call handling, answering high volumes of calls, maintaining a rapid response to agreed standards.
• Job creation on the NWS System, accurately recording information, logging information on all calls received, maintaining detailed and accurate records.
• Manage “In life” customer queries including customer service calls.
• Operate a variety of office equipment, PC, Phone, shredder, scanner, photocopier.
• Job validation, policy checking, procurement of purchase order numbers.
• Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
• Establish and maintain effective working relationships with co-workers, supervisors, suppliers, customers, and the public.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Validate authenticity of vehicle and policy holder information.
• Invoice production.
• Awareness of data protection.
• Maintain work sheet list to ensure jobs older than 2 months are either cancelled or invoiced.
• Any other ad hoc duties as required or necessary.

Personal Skills

• Good communication skills, including oral and written skills
• Flexible, with the ability to multi-task
• Good organisational skills with the ability to prioritise workload
• Calm under pressure
• Accuracy and attention to detail
• Ability to work as part of team and also on own initiative
• Competent in the use of MS Office
• Willingness to learn

What’s in it for you?

- Excellent telephone manners and communication skills

- Problem solving skills

- Ability to build a relationship with customers/suppliers/colleagues

- Strategies to manage your diary and optimise time management

- Develop basic finance department skills

What else is in it for you?

- Opportunity to work for a well-established and known organisation

- A fantastic office team full of talented individuals from a variety of backgrounds that support each other

- Auto-enrolment company pension scheme

- 20 days holiday + bank holidays (pro rata)

Interested? Click 'Apply' and a member of the NWS recruitment team will be in touch to discuss the role in more detail.

Job Types: Full-time, Permanent

Salary: From £19,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Leicester: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location