Customer Solutions Team Leader

Nestlé UK & Ireland – External
Customer Service Team Lead
Location: York
Salary: £35,000 - £38,000 depending on experience + potential bonus + fantastic benefits
This is a Full-time permanent opportunity, but we are always open to discuss individual’s flexible working needs so please speak to use during the recruitment process to understand what this could look like for you.
3 positions are available – 1x permanent and 2x 12-month FTC (maternity cover)
POSITION SUMMARY
We have a great opportunity for an individual to join the Customer Solutions Team based in York as a Customer Solutions Team Lead. This team is different to many others and offers multi category and multi-channel experience within one passionate team.
A day in the life of a Customer Solutions Team Lead
To support and manage a team- to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities and achieve total service quality.
You will be expected to act as the Senior member of the Customer Solutions team. You will be afforded a high degree of responsibility and therefore an overriding desire to not only achieve KPIs but to exceed them will be critical for success.
You will be the first point of contact for your direct reports in the team, providing both coaching and support.
What will make you successful
As the successful candidate, you will have direct line management experience of at least 7-10 direct reports.

You will have the ability to plan ahead and meet deadlines and be able to achieve results and make an impact whilst building strong relationships with key stakeholders.
Other competencies include but are not limited too:

• Complete and resolve all demand capture failures within defined service level agreement
• Manage relationships with key stakeholders in the Market and CoC to ensure the quality and processes are meeting the business and system requirements.
• Ability to work autonomously
• Courage to challenge and ability to influence without authority
• Ability to plan and prioritise work effectively
• Attention to detail
• Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI's

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible
working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth.
The closing date for this role is 3rd March 2023.

We will be considering candidates as they apply and will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken.