Pensions Administrator
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Position Overview & Specifications
If you’d like to discuss this role before applying, please contact Susanne Tobin, hiring manager.
Positions Summary Are you a customer focused and dedicated individual with previous experience within pensions administration, a finance related role or customer service who is looking to pursue a career within pensions? If so, this could be your chance to be part of our talented in-house Pensions Service Delivery team as a Pensions Administrator. Our pension’s team is based at our Head Office in Gatwick and looks after over 35,000 pension fund members with over £5 billion worth of pension liabilities. In this role, you will contribute to the overall goals of the team, completing administration and telephony tasks and achieving excellent service in line with procedural and Service Level requirements.
Our Gatwick office is ideally located and easily accessible by train, bus, and car. It offers an attractive, open plan working environment with fantastic facilities including a state of the art fitness centre, free parking and excellent catering. Nestlé UK & Ireland is a subsidiary of Nestlé SA, the world’s largest food and beverage company. Nestlé's purpose is enhancing quality of life and contributing to a healthier future. We want to help shape a better and healthier world. We also want to inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company.
We have more than 2,000 brands worldwide, from global icons to local favourites, and here in the UK and Ireland we are a major player within the food industry. However, at Nestlé it’s not just our big brands that matter….it’s our people. In the UK and Ireland, across 20 sites, we employ over 8,000 people.
A day in the life of a Pensions Administrator
You will work within a friendly and supportive team providing the full lifecycle of pension administration services for scheme members and their dependants in line with service level agreements and in accordance with legislation, policy conditions, business rules, and regulatory framework. Key duties include:-
- All aspects of pensions administration, such as maintaining accurate records for the members in the scheme, calculating benefits, providing information to scheme members and assisting team colleagues.
- Contributing to a process of continual service improvement, assisting in generating better working practices.
- Responsible for meeting agreed service levels and providing a first class Pensions Administration service.
- Participate in regular meetings and daily interaction with the Team Leader and other members of the team.
- Ensure the service adheres to the company data and information security policies and escalate any breaches accordingly.
Who will make you succefull
To be successful, you’ll have previous experience of working within a pension administration team or come from a finance related or customer service background with an interest in pursuing a career within this field. You will play an important part in contributing towards the team’s daily workload targets so it’s important that you’re team oriented with excellent interpersonal and telephone skills.
Other skills required:-
- Strong numeracy and analytical skills with a fantastic attention to detail
- An organisational mind set with the ability to prioritise your workload when working to strict deadlines
- A high level of initiative and self-motivation
- Minimum A level educated including GCSE’s in English and Maths grades A-C, or equivalent
- IT literate with the ability to confidently use Microsoft Office Excel, Word and Outlook
What you need to know
What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth. The closing date for this role is 31st March 2023
We will be considering candidates as they apply and will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Food & Beverage Manufacturing
Based on transatlantic hiring benchmarks for Pensions Administrator roles across Nestle's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Food & Beverage Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,000 - £24,000 bracket, including retirement vesting and health parity.
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