Customer Service
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
We are looking for an positive, highly motivated professionals with strong customer service skills. The successful candidate will be responsible for handling customer enquiries, including claims and customer service issues. We are looking for candidates with a strong work ethic who are willing to work hard and prioritize achieving goals.
Responsibilities:
- Provide timely, accurate responses to customer enquiries.
- Answer customer questions on the phone, via email, or in person.
- Manage inbound email, phone calls, and in-person customers.
- Gather customer information.
- Handle customer complaints.
- Be polite and professional at all times.
- Demonstrate an ability to conduct proper phone etiquette.
- Meet sales goals.
- Manage time well.
- Take initiative.
Job Types: Full-time, Part-time
Part-time hours: 25-50 per week
Benefits:
- Company events
- Free or subsidised travel
- Referral programme
- Relocation assistance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service roles across New Generation's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,255 - £35,000 bracket, including retirement vesting and health parity.
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