Application Support Analyst

apply by 23/06/2023

Apply now

We’re New Look and we’ve been at the forefront of British high-street fashion since 1969. Over the last 50 years, we’ve grown to be a global, multichannel brand offering on-trend, value-driven fashion for women, men, girls and boys.

Our passion is feel-good fashion at feel-good prices – and we truly believe that all starts with us. Our values inspire us every day: we play to win, we’re customer-obsessed and we work as one to give each and every one of our customers That New Look Feeling.

It's a busy and exciting time for the brand and we’re on the hunt for an Applications Services Analyst to join our growing Service Delivery team.

The Team

Our IT team don't accept the status quo, we think disruptively about Technology and how we can use it. We collaborate with the business to deliver that technology which supports our business ambition to be the leading omnichannel retailer. We strive to do the right thing, always, focusing on safe, secure and reliable operations, while seeking out quality technology for our customers and colleagues to support and drive our business goals. By focusing on the value, we're creating and ensuring our delivery choices suit the product and project ambitions, we challenge ourselves and thrive.

The Role:

As our Applications Services Analyst, you will be responsible for the management of defined applications by installing, configuring, upgrading, administering, monitoring and maintaining the applications to keep them in a usable state, ensuring they are correct, consistent and available at all required times.

Key Responsibilities:

• Providing subject matter expertise to assist other teams e.g. input into designs, input into test plans.
• Engaging with project teams to confirm that solutions developed meet the acceptance criteria
• Carrying out tasks as required by the Project Manager (e.g. documentation of changes and related support procedures, technical testing, support of test environments, development of scripts and/or management of configuration changes)
• Assessing and analysing release components
• Carrying out early life support activities such as providing support advice to initial users, providing knowledge transfer to the team and creating/updating relevant support documentation materials to enable support of the application

• Providing 2nd line support for assigned applications, including minor upgrades, fixes and minor enhancements as required
• Responding to calls logged by the IT Service Desk and Self Service, maintaining call records and providing appropriate and timely communication to customers
• Investigating all assigned incidents to root cause so that fixes can be developed as appropriate
• Retiring applications as required
• Managing the escalation to third line support teams (in-house or third party) where appropriate and maintaining management of escalated incidents to ensure timely and satisfactory resolution
• Using application management software and tools to investigate issues, collect performance statistics and create reports

About You:

• You’re a great, clear communicator who can tailor your messages to suit your customers and colleagues
• You regularly check to make sure your messages are understood, and you listen actively to others
• You play an active part in delivering your service brilliantly every day
• You are an expert in your field who can explain complex things simply
• You avoid over-complicating things
• You look for ways to make things at work more efficient and effective and share your ideas with others
• You speak up when you have new ideas that could move the business forward

The amazing people, the love of fashion, the 4pm Friday finishes – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be at your absolute best and achieve your goals. You’ll also receive these amazing benefits, to name only a few:

Pension, Private Medical & Private Dental
40% staff discount, 25% family & friends
Hybrid working policy

Apply now