CSA (Customer Service Associate) - Publishing

Customer Service Associate - Publishing

Office Based – Basildon

37.5 hours across Monday – Saturday (Sat am shift only)

£20,500 - £23,000 DOE + commission.

Are you looking for a customer service role that is a little bit different? Situated alongside our busy newsroom our customer contact centre team help our customers with a wide variety of queries relating to their print, digital and magazine subscriptions, to find out if this is the role for you, ask yourself:

· Do you have a high level of empathy?

· Are you a good listener?

· Have you got a high level of emotional intelligence?

· Would you like a job where no two days are the same?

· Do you thrive under pressure?

· Do you have a bucket load of patience?

· Do you get a real sense of satisfaction when you leave a customer smiling?

· Are you passionate about delivering an excellent, right first-time customer experience?

If the above applies to you then you may be a perfect fit for us.

Newsquest Media is a leading publisher of over 150 regional newspapers and magazines. Our titles pride themselves on delivering news and information that reflect the local communities they serve with some of our titles having been in existence for over a hundred years.

Due to continued growth we are seeking articulate, empathetic, and energetic people to join us. We have opportunities in both our print and digital teams. You will engage with our customers from across the UK answering their queries, offering solutions to their problems, and delivering excellence on every call.

Your days will be varied ranging from answering inbound calls, responding to ticketed enquiries, data entry and admin tasks. You need to be a great team player who can remain positive even on the busiest of days.

If you have previous customer service or contact centre experience that would be fabulous, but of greater importance is sharing our values with the potential to excel. If that describes you then we can offer training and ongoing personal development for the right person.

Experience using HubSpot or similar would be beneficial.

Our Benefits:

• New offices based in Basildon.
• Attractive starting salary (DOE) plus commission pay
• 25 days Holiday entitlement plus bank holidays
• Workplace Pension
• Perks & Discounts via “Newsquest Benefits”
• Inhouse training and development
• Ongoing support

Job Types: Full-time, Permanent

Salary: £20,500.00-£23,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Store discount
• Transport links
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Basildon: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 1 year (required)

Work Location: One location

Application deadline: 14/04/2023
Reference ID: CSASB0423
Expected start date: 17/04/2023