Claims Handler
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
The Role
- Starting salary £20,000 - £25,000
- Full time position Monday – Friday
- Leyburn, Northallerton or Stokesley
- Friendly and professional team
- Established and well respected business
- Career progression opportunities
- Westfield Health Scheme
- 25 days holiday plus bank holidays
- Additional birthday holiday
At NFU Mutual North Riding we are looking for candidates with excellent customer service skills to join our Claims team providing first class customer service to a wide range of personal and commercial insurance customers.
Insurance experience would be an advantage, but first-class customer service skills are the most important quality as full training will be provided. The Agency is based across three offices in Stokesley, Northallerton and Leyburn and offers support and funding for CII qualifications. The chances are you’ll have already worked in a similar role and will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all, you will relish the challenge of being part of a truly customer-focused, ambitious team.
Your duties would include opening and handling claims for the agency as well as dealing with those within your authority. You will monitor the claims from beginning to end by managing a claims diary and ensuring a smooth process for the customer. You will build strong relationships with all staff, Loss Adjusters and our Regional Service Centre.
This role is an exciting opportunity for anybody who is looking to join a successful, progressive and well-respected branch of NFU Mutual with the opportunity for future development within our business.
Candidate Requirements
- Professional, Hardworking with an attention to detail and a ‘Can Do’ attitude
- Competence with Microsoft Office Suite and able to adapt to company systems
- A minimum of 5 GCSE passes ( grade 4 or C above or equivalent ) which must include Maths and English.
- A minimum of two A level passes or relevant insurance industry experience with CII professional qualifications
If you think you have the qualities, experience and qualifications that we are looking for, or would like more information, please email your CV with a covering letter using the APPLY button.
Candidates will be required to complete training organised by NFU Mutual and pass the relevant licensing qualifications, within an agreed timeframe.
Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
Job Type: Full-time
Salary: £20,000.00-£25,000.00 per year
Work Location: One location
Application deadline: 12/05/2023
Reference ID: ANEE00935
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Insurance Carriers
Based on transatlantic hiring benchmarks for Claims Handler roles across NFU Mutual Agencies's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Insurance Carriers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £25,000 bracket, including retirement vesting and health parity.
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