Customer Support Adviser
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
NFU Mutual Bury Agency is one of the fastest growing Agencies in the UK, part of a growing network of over 200 NFU Mutual offices. Based in Bury and servicing Greater Manchester, the team have excelled over the last 12 months. Our team has a vast amount of experience and delivers a first-class service to our ever-increasing portfolio of diverse business and personal clients in the insurance, financial services and risk management sectors.
As a Customer Support Adviser within our growing team, you will play a key role in the success of our business while ensuring the customer is at the heart of everything we do.
Your focus will be to provide insurance quotations in motor & personal products, deliver our awarding winning claims service and develop to small commercial lines, under pinned by exceptional customer service. You will need to be self-motivated and able to work to identify potential customer prospects based on NFU Mutual acceptance criteria.
This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual, with the opportunity for future development within our business. Our aim is to grow and support our staff in their careers, rather than offer just a job. If you are looking to develop and progress, please contact us.
The successful candidate must have the following:
- Ability to multi-task
- Be organised and able to work to deadlines
- Be prompt, reliable and trustworthy
- Excellent communicator both written and verbally
- Problem solver with a pro-active attitude
- Be able to show empathy to customers when needed
- Enjoy working in a team and on your own
Our commitment to you:
- Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
- Long-term career development opportunities
- Competitive salary depending on experience
- Pension Contributions
The application process will consist of an initial telephone interview, followed by a face-to-face interview.
For further information, please email your CV and a covering letter
Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
Job Type: Full-time
Salary: £20,000.00-£22,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Support Adviser roles across NFU Mutual Bury's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £22,000 bracket, including retirement vesting and health parity.
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