Business Support Analyst

• Salary: £28k-£32k depending on experience + up to 10% annual company bonus scheme


• Working Hours: Monday – Friday, 09:00 – 17:00


• 80/20 homeworking policy in place (Up to 4 days at home)

Our Agency Network is at the heart of our business, with over 300 branches (internally known as Agencies) across the UK, they are our vital day-to-day link to our customers. Core to the success of our Agency Network is the support they receive from our other teams, one of those being our Agency Development Team.

This is a fantastic opportunity to join an energetic and engaged team who work across multiple stakeholders to provide key information to meet business needs and support business change in the Agency Network.

As a Business Support Analyst (internally known as Agency Development Analyst), you’ll provide regional support and guidance to the Agency Management function by calculating and providing accurate financial information, to enable them to make appropriate recommendations and explore options for regional changes.

You’ll maintain and calculate Agency commission and charging processes in accordance with audit requirements, ensuring that Agency financial information is accurate and compliant. You may also complete calculation reviews of business plans and investment opportunities in our Agency Network. Another important part of your role is to escalate any identified risks and ensure they’re recorded accurately to ensure appropriate action is taken to minimise or mitigate the impact.

Further Key Responsibilities
You will be expected to undertake a wide variety of tasks including the following:

• 
  Maintain and provide regular and ad hoc, national and regional reports on Agency matters in order to ensure accurate information is readily available and accessible to appropriate individuals.


• Provide guidance and support to Agency Managers on Agency processes to ensure that all processes are followed consistently and correctly.


• Assist with departmental projects and activities as required.

You will use your experience in data to deliver insightful analysis, to identify trends, and to recommend improvements.
You’ll have experience of using data analytics/reporting tools and be very excel confident. You’ll thrive on investigation and analysis, as well as being able to communicate your findings to a non-technical audience.

To join our team, you’ll also have:

• 
  Excellent communication skills (both written and verbal)


• Strong IT skills to include Excel spreadsheet and data manipulation skills


• Ability to gather and analyse internal and external data from a wide range of sources.


• Ability to explain complex information in written and verbal form to financial and non-financial people.


• Attention to detail

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• 
  Salary £28k-£32k dependant upon experience


• Annual bonus (up to 10% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021 and the Glassdoor Best 50 Workplaces List 2023.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.