Process Improvement Underwriter

• Join a well-known and stable organisation with an enviable reputation for exceptional customer service


• An opportunity to truly make a difference within an area of the business undergoing a period of exciting change


• 80% working from home flexibility

We have a unique and exciting opportunity available for an experienced Commercial or Personal Lines Underwriter to join as a Process Improvement Underwriter. As a subject matter expert, you will lead and embed process and procedural improvements within Underwriting whilst encouraging a continuous improvement culture within our Operational Service Centres. You will facilitate local changes and will ensure business readiness for larger change initiatives.

Applying independent Underwriting expertise and judgement, you will work closely with the Operational Underwriting teams to recommend and deliver activity that will continually improve the Underwriting knowledge and capability of the business and improve customer experience and the effective management of insurance risk cost across our GI product range.

The role can be based from any of our Regional Centres, however you will need to be prepared to travel to Head Office in Stratford upon Avon occasionally. We also offer an informal homeworking policy which will allow you to work from home 80% of the time.

You will be a proactive and self-motivated professional with a Commercial or Personal Lines Underwriting background, partnered with a passion for driving change and improvements and will have had exposure to a variety of change initiatives / projects.

It is essential that you are able to demonstrate exceptional stakeholder management skills, as this role requires you to engage with a variety of stakeholders and getting people to work collaboratively together. You will also need to have the confidence and ability to challenge and influence where necessary.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• 
  Salary circa £45,000 depending on experience


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021 and the Glassdoor Best 50 Workplaces List 2023.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.