Trust Operations Manager

About The Role

Are you an Operations Manager Looking for a new Exciting Challenge? Do you have stakeholder management experience?

If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be valued part of a culture truly driven by care.

As well a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you!

We are currently recruiting for an Operations Managers (Internally Known as Trust Operations Manager)
37.5 Hours per Week / Monday – Friday on-site

As the responsible leader for the Trust you are key to the success of the team, you will establish strong working relationships with both the trust stakeholders and the flexible worker community, with the end goal of delighting our customers. You will play an Operational role for the filling of bank shifts and proactive recruitment of new members providing a bespoke service to our customers equipping the trust with a flexible workforce to work towards achieving excellent patient care.

You will be a confident experienced operations manager who will help the Delivery of Trust operational performance against targets in line with agreed budget. Delivery of service excellence and meeting agreed service KPIs. Be the First point of escalation for any Operational Services issues from the trust NHSP onsite team leadership and management, ensuring resource levels at appropriate capacity and capability.

Carry out effective people processes to ensure high performing engaged, enabled and empowered teams. Ensure NHSP visibility within the Trust. Monitor flexible worker and Trust feedback ensuring it is consistently high and any areas of improvement are actively worked on as part of the continuous improvement initiative. Collaboration with Account Management to facilitate environment for service excellence and delivery.

In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of:

Annual Leave – We offer a Whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year!
Employee Discount Schemes – You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.
Star of the Month! – Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers.
Employee Referral Scheme – You could receive up to £500 if you successfully refer a friend or family member to work at NHSP.

About The Candidate

• Strong leadership skills and stakeholder management

• Proven experience of managing and leading a high performing team and able to motivate and engage a team

• Experience of performance management and development of team members

• Experience of managing operational delivery and KPI achievement.

• Experience of developing operational plans.

• Experience of presenting operational plans and achievements to stakeholders.

• Experience of budget management Change management skills within a complex environment.

• Ability to effectively manage complex complaints Collaborative working across professions and services; both internal and external.