Clinical Call Handler - Demand and Capacity

An exciting opportunity has arisen for a Clinical Call Handler, post within the Acute Medicine Team at QEUH working closely with the clinical and non-clinical teams.

The post holder:

• will be responsible for the taking referral calls from GP surgeries, other clinical settings and directing them clinically to the correct area of service, this may result in redirection of patients that are not required to attend a hospital environment in line with Redesign of Urgent Care & NHS Scotland’s “Right Care, Right Place, Right Time”
• will also collate information/data for the Service, providing reports on a daily basis, involved in service redesign and provision.
• will require to have a reasonable background in acute services and strong medical understanding.
• will be required to hold a current NMC registration within Adult Nursing.

Please refer to the job description for further information.

This post is 12 hour shifts over 7 days – office based.

We anticipate there will be a lot of interest in this post therefore the advert may close early

Applications from 2023 Newly Qualified Nurse/Midwife, will not be considered for this post.

Informal Contact: Marie Austin, Contact Number 0141 452 3932, Email marie.austin@ggc.scot.nhs.uk

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.