Service Support Coordinator

Looking for a rewarding Career in the NHS with enhanced salary and benefits package?

The NHS is the largest employer in Scotland!

Who We Are:

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services

Where We Are:

Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This role can be based in our Lumina Centre More details and centre addresses can be found within the job pack.

This Role: Service Support Coordinator

This role will provide support to services within an NHS 24 contact centre environment. As a Service Support Coordinator, you will support your NHS 24 colleagues to ensure the delivery of effective and appropriate care is being provided at all times

Shift patterns available:

The 37.5 hour post involves shift working. At this time we provide a service between 8am and 8pm Monday to Friday. This post will also require weekend working and public holiday working. The working pattern can change, although, sufficient notice would be provided.

Additional Benefits

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development.

As an NHS Scotland employee, you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• development opportunities including study bursaries, e-learning and classroom-based courses
• enhanced pay for working during out of hours period (see above)
• enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

Interested?

Please download the Job Pack for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

The closing date for submitting your completed application is 5th of May 2023 at midnight.

Recruitment Timeline (subject to change)

Advert closing date

At 23:59 on 5th of May 2023

Shortlisting finalised by hiring manager

By 12th of May 2023

Interviews to be held

By 26th of May 2023

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.