IT Helpdesk Support (1st & 2nd Line)
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Nicholas Howard Limited are delighted to be recruiting on behalf of a client based in Mansfield, who has a great opportunity for an IT Helpdesk Support (1st* and 2*nd* Line)* to join the team, full time, on a permanent basis.
Here’s a taste of what you’ll be doing –
- To set up, install and configure hardware.
- To provide support for software and all hardware.
- To carry out scheduled operational routines as requested.
- To carry out housekeeping tasks and back-ups as requested
- To monitor the documentation relating to the configuration of systems and ensure they are updated as required.
- To liaise with suppliers regarding the purchasing of consumables and PC hardware and software.
- To create reports as and when required.
- To implement Activate & Summit parameters.
- To maintain the companies telephone systems.
- To maintain a log of all IT tickets and user requests.
- To maintain and implement IT security best practices across all IT systems.
- To monitor and respond to alerts from all monitored IT systems.
- To work within accordance with any agreed internal Service Level Agreements.
- To report to and escalate any issues where required to the IT team leader.
What we’re looking for:
- You will have a strong understanding of IT Systems and Microsoft packages.
- A basic understanding of network infrastructure is required.
- Experience in 1st and 2nd line support.
- Must have experience in Actie Directory/Group Policy as administrator level at least.
To be considered for this position please apply below.
Job Types: Full-time, Permanent
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Helpdesk Support (1st & 2nd Line) roles across Nicholas Howard's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,500 - £22,510 bracket, including retirement vesting and health parity.
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