Sales and Customer Services Executive

There is no other business quite like ours, we think this is a special place to work, even if we do say so ourselves! That means an opportunity like this is not to be missed.

We have been making life taste better since 1908. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix, and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products everyone loves.

Our Out of Home business delivers a comprehensive soft drinks solution for customers operating within leisure, catering and hospitality. We offer the widest range of post-mix brands and frozen drinks, giving customers the right product for their own customers. With our national distribution network and full service capability for supply, installation and equipment maintenance, we provide a complete and credible drinks offer!

At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are.

It is our team of talented people that make us. We are actively looking for difference and we are working hard to make sure all our practices are inclusive.

We’re looking for a Sales and Customer Service Executive to join our team in our Stirling depot. The purpose of the role is to operate as the first point of contact for customers by responding and appropriately actioning all inbound calls and/or emails from the customers through the placing sales orders, resolving or escalating customer complaints, and trouble shooting technical support queries or escalating to the first line technical support service where unable to resolve the customer issue.

ABOUT THE JOB:

• Process customer sales orders and payments received by telephone, email or online in a timely and accurate manner.

• Complete outbound sales calls to generate customer orders in accordance with planned schedule.

• Screen customer inbound calls & emails to correctly identify required action for sales ordering, compliant management or technical support.

• Daily management of inbound email inbox and voicemails.

• Provide initial customer technical issue troubleshooting, allocate issue to first line technical support services where unable to resolve.

• Allocate reactive maintenance activities in accordance with customer segmentation categorisation and in collaboration with the Technical Service Engineer & Senior Regional Service Technician.

• Ensure compliance with all mandatory training requirements & actively manage own development & learning opportunities.

WHAT YOU WILL NEED:

• Sales and/or customer services experience, operating within a fast paced environment

• Experience working as part of a team to achieve agreed customer service levels or team objectives

• Ability and experience to working in accordance with standard operating procedures

• Customer service and compliant response skills

• Proactive problem-solving & root cause analysis skills

• Good oral and written communication skills

• Computer literate and digitally savvy with IT & business systems

• Knowledge of operational legal compliance (safety, quality, people, technical) and an understanding of governance frameworks

ABOUT YOU:

• Natural organiser with an ability to manage own workload, motivate and set own goals

• Driven, resilient and passionate

• Actively contributes to the team; sharing knowledge and experience to support others

• Agile and adaptable

• Embraces and drives change

• Hands-on attitude with a natural curiosity to learn

• Focus on sharing good practices, continuous improvement and finding a better way

• Organised, completer / finisher mentality

• Open, honest, authentic and approachable

No matter where you work in our business you will be entitled to the following; these are just some of the benefits;

• 25 days holiday (with opportunity to buy extra every year)

• Private medical cover

• Your birthday off work

• 1 day a year off work to volunteer in the community (you choose)

• A generous pension scheme

• Annual Bonus

Join us and #findyourdifferent

While our people tell us Nichols plc is a great place to work, we know we can do more. We are committed to being an inclusive employer and are learning what this means every day.

We are striving to ensure we are building more diverse teams, we are at our best when we bring together our different life experiences, ways of thinking and individuality.

Any job offer is subject to an individual’s Right to Work in the UK. Unfortunately, we are unable to sponsor visas.