2nd Line Support Engineer
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Position Overview & Specifications
2nd Line Support Engineer
2557.2277.22277_1679047571
2nd Line Support Engineer *Fully remoteMS Gold Partner - Up to £40k
This MS Gold Partner work with a variety of high profile customers within the Defence, Banking and Government Sectors. They are looking for a 2nd Line Support Engineer to join them to deal with multiple support clients as part of BAU. In terms of the company they have a all-round great culture where they all collaborate as part of a team helping each other when needed, and offer flexibility around family life / personal commitments with a fully remote set up.
Ideally you will have around 2 years' experience working in a support function dealing with a high volume of tickets and have experience in the following areas;
- Tier 2 Level Technical Support
- Azure Active Directory & Endpoint Manager (Intune)
- Managing active and inactive computer objects within Active Directory
- Manage AutoPilot Windows Device baseline deployments
- Script Deployments, Software Package Deployments, Endpoint Manager configuration
Nice to have:
- Professional services / MSP Background
- M365 / Azure certifications
Click 'apply now' or get in touch with Joe Bigsby on (0)203 826 6747or j.bigsby@nigelfrank.com
Please note the client is moving quickly with interviews being scheduled over the next few days.
Nigel Frank International is the global leader in Microsoft Recruitment. We are unparalleled in our ability to match skilled Modern Workplace professionals with exciting, challenging roles all across the UK and abroad due to many clients trusting us exclusively with filling their vacancies. We deal with both Microsoft Partners and End Users throughout the UK and Europe and we have never had more live requirements jobs for Modern Workplace professionals. Please see www.nigelfrank.com for more fantastic Modern Workplace opportunities. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy.
England
- £30,000 to £40,000 GBP
- Other Role
- Skills: 2nd Line Support, Support Analyst, 1st Line Support Engineer, Office 365, SharePoint, MS Teams, SQL Server, Hyper V, Windows 10, Azure, Exchange Online, Networking, Intune, MDM
- Level: Mid-level
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for 2nd Line Support Engineer roles across Nigel Frank International Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,080 - £45,000 bracket, including retirement vesting and health parity.
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