Nike Consumer Experience Coach (Department Manager)

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

Nike’s City Door concept brings Nike to life in an urban area. We aspire to do business locally with genuine and authentic community engagement where consumers live, where they work and where they shop.

As our Nike Consumer Experience Coach (Department Manager) your mission will be to create an environment that will provide a premium consumer and employee experience. You will research, partner with and inspire the local community by organizing events and creating brand experience connections, and implement/execute programs to drive business results.

Responsibilities

• Organize and manage events to inspire the local community: research for partners, represent the Nike brand and advocate Nike Running Club/Nike Training Club and services
• Create and elevate consumer experience by digitally communicating the brand and sharing expertise on latest product trends
• Lead and inspire associates within a designated area, giving the team a common purpose, prioritizing what matters and inspiring with the power of the brand
• Identify issues and opportunities based on selling and consumer feedback
• Seek ongoing training and education to further develop expertise

• Demonstrable experience in retail management, including experience in coaching, counseling and developing people
• Great sales and customer service skills
• Enthusiasm and passion about sports and/or sports fashion
• Digital/computer skills including diverse social media platforms, retail business systems and Microsoft Office, and an ability to use social media in a professional capacity
• Excellent project management, communication and social skills with an ability to interact with a diverse community
• Ability to work weekends, evenings and holidays as needed

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.