Operations - Help Desk Support
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Help Desk Support
The role of the Help Desk Support will be responsible for maintaining a strong relationship with a specific and large client who we serve on a daily basis. A strong emphasis on quality, honesty and always providing the highest possible standards is a must.
Core responsibilities include:
- Responsible for the day to day engagement with our client (face/voice of the business)
- Dealing with all inbound enquiries such as telephone, email and across all operational, quoting and contract queries.
- Creating jobs onto internal software following client instructions.
- Scheduling jobs once confirmed with tenants.
- Work within the wider operations team to improve customer experience.
- Liaising with clients on quote requests, job queries and contract admin
- Regular dialogue with clients and tenants (telephone)
- Updating and managing client portal
An exciting role for a bright individual looking to join a growing and fast growth business with an eye of career progression.
Job Type: Full-time
Salary: From £30,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Sevenoaks, TN13 1DB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Operations - Help Desk Support roles across Nirvana Maintenance's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £30,000 bracket, including retirement vesting and health parity.
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