Customer Service Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Assist in the day to day running of the store.
· Operate the till, including normal sales, handling multiple methods of payments, and also including other till functions such as voids, returns and similar functions that might normally be expected in a shop environment.
· · Take an active role in stocking shelves according to company procedures and policies, using own initiative to fill any gaps, adhering to the company procedures for stock replenishment.
· Take an active role in maintaining effective stock room controls, and in ensuring continued stock supply, and in maintaining stock record accuracy.
· GCSE ‘C’ Grade or above or equivalent in Maths and English.
· NVQ level 2 in retail and or customer service. (desirable)
· Numerate and literate.
· Retail or public facing experience.
· Experience of dealing with money in various forms.
· Friendly and engaging personality.
· Positive and flexible attitude.
· Be patient, tactful, diplomatic and approachable.
· Self-motivated.
· Excellent customer service skills.
· Good team worker.
· Flexible approach to working hours
Job Types: Full-time
Salary: £9.50 PLUS
Job Types: Full-time, Part-time, Permanent
Benefits:
- Flexible schedule
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
Education:
- Certificate of Higher Education (preferred)
Experience:
- Retail sales: 1 year (required)
- Retail Shop Assistants & Till Operators: 1 year (preferred)
- customer service: 1 year (required)
Job Types: Full-time, Part-time
Part-time hours: 24 per week
Salary: Up to £11.00 per hour
Benefits:
- Casual dress
- Flexitime
Schedule:
- Flexitime
- Weekend availability
Ability to commute/relocate:
- Upminster: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Job Types: Full-time, Part-time
Part-time hours: 24 per week
Salary: Up to £11.00 per hour
Benefits:
- Casual dress
- Flexitime
Schedule:
- Flexitime
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Upminster: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Grocery Stores
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across NISA LOCAL's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Grocery Stores.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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