Clinical Team Leader

Team Leader Daytime Hub / Clinical Team Leader

REF: NWM/239

What We Offer:

Part Time: 15 hours per week

Week 1 (Sat & Sun) | Week 2 (Thurs & Friday)

Salary: £24,874.50 per annum increasing to £26,334.53 per annum after completion of probation 6-month probation. (Salary quoted is for full time hours, salary will be pro rata for part time hours)

Location: REST Thetford, 16 Riverside Walk, Thetford, IP24 2BG

Annual leave entitlement of 26 days pro rata

Benefits: Pension, Online Discounts Portal, Blue Light Discount Card, Financial advice, Long Service Awards, Health & Wellbeing Program, Personal Development and Job Specific Training.

The Service
REST is an acronym for Recover, Eat, Support, Talk. REST Hubs offer a safe space where individuals can feel confident and comfortable talking about their mental health needs. All REST Hubs are designed and laid out as a Psychological Information Environment while adopting a non-clinical approach. We strive to ensure we provide a person-centred support to service users whilst under our duty of care, providing a brief intervention, emotional support and service navigational assistance for people experiencing Mental Health difficulties.

We work closely with various partners to ensure individuals in community have the support they need to thrive, grow, recover and excel. Our REST Hubs are a great place to work with supportive staff, friendly environment and they offer a flexible working approach. You can check out the REST Thetford Hub video by visiting our Norfolk and Waveney Mind YouTube channel.

Two services are delivered through the REST Hub:

Day Time Service & Evening Sanctuary. The Day Time or Day Hub offers the opportunity for individuals to easily access mental health support. The service offers a drop-in option which can be delivered as a structured or unstructured support. Structured support are regular reoccurring non-clinical therapeutic sessions that help understand one's self, identify coping strategies and progress through the recovery journey. Non-structured support offers similar sessions to the structure with planned reoccurring sessions. Evening Sanctuary focuses on supporting individuals who are in crisis using various de-escalation methods and techniques. Both the Day and Evening team work closely with other NHS and Blue light services to help reduce hospitalisation where it is not required. Staff are provided adequate training to ensure they have the skill and knowledge to deliver an excellent, safe service. The Day Time Hub runs from 9am - 6:30pm while the Evening Sanctuary runs from 6pm - 12 midnight.

So far in Thetford, the team has supported 1100+ people, delivered over 1,000 sessions and over 100 Crisis de-escalation sessions. Create significant change and providing impactful support for those living in and around the Thetford area.

The Role
We are looking for an experience Team Leader for our Day Time Team who is passionate about providing excellent service, leadership and committed to continuously development. As a Team Leader, you will provide day-to-day support for staff on shift and ensure they understand and follow relevant procedures. You will help individuals accessing the Day Hub to regain and refocus on their support networks while providing a safe place for them to regroup and recover.

Our Team Leaders are empathetic, open, accommodating and caring. You will be based in the Thetford REST Hub and work alongside x3 Recovery Workers, x2 Peer Support Workers, x2 Coffee Shop Attendants & another Team Leader. You will have experience of liaising with GP surgeries, NHS professionals, Councils and other statutory & non-statutory services to provide a holistic approach for individuals who seek mental health support. The role is best suited for individuals who perceive themselves as calm, problem solvers, flexible and quick to learn.

A typical working day as a Team Leader in the Day Hub may involve, receiving handover from the Evening Sanctuary Team after arriving at 9am. Checking emails and phone calls for urgent/immediate referrals, contacting the individual to book/confirm an initial session. Where relevant, you would allocate clients on the waiting list to staff and ensure everyone waiting for support is contacted regularly to carry out a review of their situation. You may also receive calls from Blue Light Services such as the police and Ambulance, carry out an initial assessment of suitability and accept or refuse referrals that are sent to the Hub. Where required you will support team members in de-escalating difficult situations and offer guidance either through speaking with the on-call manager or using own experience/training. You will also ensure staff record information appropriately on the system and that full handover is provided to the Evening Sanctuary Team at the end of the shift.

Among Other Responsibilities You Will Be:

Support individuals, possibly presenting in crisis (presenting in a range of ways, including low mood, depressive symptoms, anxiety, mania, self-harming, and experiencing suicidal thoughts) to develop their own safety plan and coping strategies to navigate the crisis situation.

Support staff and provide guidance on problem solving different situations

Quickly establish appropriate, meaningful relationships with people referred to the REST Hub, supporting them to move out of immediate crisis.

Support the service manager and deputy manager to set-up and host team meetings, arrange hub activities and be the contact point for internal and external services looking to access the Hub.

If you have leadership experience or training, and a passion for supporting people experiencing mental ill health, then this could be the ideal role for you.

Should you wish to have a friendly and informal chat about the role, please contact the Deputy Manager Clare Stiles on 07935421008 or email clare.stiles@norfolkandwaveneymind.org.ukor Sam Apeh on 07821650410

#IND1

Job Types: Part-time, Permanent
Part-time hours: 15 per week

Salary: £24,874.00-£26,334.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• Day shift
• Weekend availability

Work Location: In person

Reference ID: NWM/239