Mental Health Support Worker
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Position Overview & Specifications
Psychiatric Liaison Support Worker / Mental Health Support Worker
NWM/242
What We Offer:
Full Time 37.5 hours per week – Monday – Friday 9.00am – 5.00pm
Salary £22,711 Increasing to £23,441 after a successful probation
Location: REST Churchman House, 71 Bethel St, Norwich NR2 1NR - Parking available onsite.
*Due to the nature of the role a driver licence and access to a vehicle is essential for this role, mileage is paid at 45p per mile for cars after your home to work base mileage is deducted.
Annual leave entitlement of 26 days pro rata
Benefits: Pension, Online Discounts Portal, Blue Light Discount Card, Financial advice, Long Service Awards, Health & Wellbeing Program, Personal Development and Job Specific Training.
The Service
This is an exciting time to join Mind and become part of the partnership with the Norfolk & Suffolk Mental Health Foundation Trust delivering services within the provision of the Norfolk and Waveney Psych Liaison Service. The service is commissioned to help people over 18 who are medically fit for discharge by the hospital, however still may be at a greater risk.
The successful candidate will be required and willing to work alone and, in a team, with the ability to travel with a full UK Driving Licence around providing community and home-based support.
The post holder will work across the West Norfolk area, covering Kings Lynn and Norwich. The Psych Liaison Support Worker role will consist of providing a person-centred approach to service users who are referred into our service from the three hospitals (Norfolk and Norwich University Hospital, James Paget University Hospital and The Queen Elizabeth Hospital following an A&E admission.
The role will provide a 2 to 12-week tailored support service to patients that have been referred into the Psych Liaison Service. The role will consist in the Psych Liaison Support Worker supporting the service user within a community setting to aid their recovery journey, whilst engaging with external organisations, when required.
What We Are Looking For:
- Personal lived experience of accessing mental health services and psychological distress and interventions that helped recovery OR experience of supporting someone within this situation.
- A person-centred individual
- Knowledge of mental health conditions.
- Knowledge of external and supportive mental health and wellbeing organisations
- Working with clients in a community-based setting.
- Understanding of any relevant legislation associated with the role.
- Desirable skills (no essential) include effective caseload management and experience of working within health or social care organisation providing mental health support.
Should you wish to have a friendly and informal chat about the role, please call Dale Webster - Psych Liaison Service Manager on 07821654293
Interviews will take place face to face, date and location to be confirmed.
Job Type: Full-time
Salary: £22,711.00-£23,441.00 per year
Licence/Certification:
- UK Driving Licence and access to a vehicle (required)
- right to work in the UK (required)
Work Location: In person
Reference ID: NWM/242
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Mental Health Support Worker roles across Norfolk and Waveney Mind's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,630 - £22,325 bracket, including retirement vesting and health parity.
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