Library & Information Assistant (Apprentice)
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Position Overview & Specifications
Fixed term contract for 18 months | £20,441 per annum (Scale B) | 37 hours per week | Location
Are you outgoing? Do you love helping people? Are you enthusiastic about your local community? Would you like to work as an Apprentice and get a level 2 qualification in Customer Service?
Norfolk Library & Information Service has just the job for you!
From business start-ups to carers, babies just learning to talk to those at the end of life, our Library Service is committed to supporting everyone in Norfolk to read for pleasure and to access information and a wide range of social activities that will help them live healthy, fulfilling, and independent lives.
If you are confident with IT, enjoy engaging with people of all ages and backgrounds and LOVE a good book, the Millennium Library needs you!
The role may involve some time when you work on your own, but you will receive plenty of training for this and every other aspect of this interesting and rewarding role.
NB: you will not be eligible to apply for these roles if you have a Level 4 qualification or above (e.g. Key Skills level 4, NVQ level 4, BTEC Professional award, certificate and diploma level, Certificate of higher education, HNC, Foundation Degree, Degree etc)
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.
Before you apply see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.
Job Description and Person Specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.
Closing date: 20 March 2023
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: National Services & Agencies
Based on transatlantic hiring benchmarks for Library & Information Assistant (Apprentice) roles across Norfolk County Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to National Services & Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,441 - £20,441 bracket, including retirement vesting and health parity.
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