Community - Healthcare Support Worker

Are you a team player who is caring, fair and open? Do you wish to be involved in providing direct care to patients? Then come and join us!

As part of our continuing commitment to employ talented, committed individuals from our local population to work at North Mid University Hospital we are looking to recruit a qualified and experienced Band 2 Health Care Support Worker.

The postholder will work as an effective team member and carry out a range of specific activities in support of registered nurses, involving the direct nursing care of patients

As a Health Care Support Worker you will be a vital member of our team supporting our registered nurses to deliver high standards of care consistently and with compassion, empathy, respect and dignity.

We expect all our staff to be competent in their roles and therefore we commit to providing you with a high level of training to ensure you have the skills you need to achieve

North Middlesex University Hospital NHS Trust is a medium sized District General Hospital based in Edmonton in Enfield, North London. We serve a diverse multicultural population largely from the London boroughs of Enfield and Haringey. Many of our patients live in wards that are within the 5% most deprived in the UK and a large proportion of our patients were born abroad. This makes it both a fascinating and a challenging hospital to work in.

• To work as directed and under the supervision of the registered nurse in charge of the ward/department and accompanying registered nurse on joint visits and late visits.
• Assist patients to eat and drink, documenting all intake and output.
• To effectively communicate changes in the condition of the patient or any untoward incidents to appropriate member of the team.
• To help promote and maintain the patients’ individual rights and personal cultures
• Maintain the confidentiality of patient and staff information at all times in accordance with Trust Health Care Support Worker Code of Conduct and Trust policies/procedures.
• Communicates with all patients, relatives and staff at all times in a clear and polite manner both face to face and on the telephone.
• Supports and respects patient’s cultural and religious differences
• To undertake and complete the care certificate to develop the necessary clinical skills for the delivery of high quality standard of patient care.
• Be aware of own limitations and identify personal training and development needs with the support of the Assessor/Mentor and Ward Manager. Contributes to own Personal Development Plan in accordance with the Trusts appraisal process.
• Listens to patients concerns, acts appropriately to patient requests, documenting actions and passes information or issues that they are unable to deal with to the nurse in charge.
• Participate in responding to of complaints in accordance with Trust policy.
• Personal adherence of the Trust’s, Ward / Department policies, procedures and protocols.
• Contributes to the achievement of the team objectives and actively contributes and participates in ward meetings.