Receptionist
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Position Overview & Specifications
Northcote are looking for a Receptionist to join their team. This is an amazing opportunity to work in an award-winning Hotel.
Full time: A mix of early, mid and late shifts
Northcote is looking for a Receptionist to assist our Front Office team to handle day to day enquiries, take reservations and look after our in-house guests. As a Receptionist you will undertake general admin tasks such as menu typing, processing vouchers, generating bookings, creating reports and taking payments.
As a team we strive to offer a fantastic journey to all our cherished guests from their initial reservation booking to their end of stay check out. A Receptionist is an integral cog and liaises with all departments to support and assist in creating a smooth operation and service to our guests. You will have the opportunity to develop yourself professionally with various training programmes provided by Northcote.
Responsibilities:
You will be part of a small, friendly team who are guest-facing, helping to make every guests stay unforgettable. You will also be the first point of contact by phone and email, answering general queries and making bookings for the restaurant and hotel.
- Creating a welcoming atmosphere for all guests.
- Ensuring each guest is escorted to their room and familiarised with the facilities of the hotel.
- Accurately performing all cashiering activities, such as taking all payment types upon check-out (cash, debit or credit card) and resolving any late and disputed charges.
- Being aware of all daily functions, events, VIPs and group arrivals.
Benefits
There are some fantastic perks that come with being part of the Northcote family! As well as team events, supplier visits and team treats, you also receive group discounts among many other benefits…
- Private Healthcare
- Death in Service benefit
- Gym Discount
- Up to £3k bonus paid bi-monthly
- Excellent training and development opportunities
- Meals on duty
- Uniform provided
- Excellent career progression opportunities within a successful growing business
- Support in entering top industry competitions
- Up to 50% staff discount on food and beverage throughout the Stafford Collection
- Discounts with Pride of Britain hotels
Schedule:
- 8 hour shift
Bonus
Bi Monthly Bonus
INDFOHCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Receptionist roles across Northcote - Reception's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £23,000 bracket, including retirement vesting and health parity.
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