Employee Experience Manager

Function: People Grade: ML1/SB2 Salary: Competitive Role Type: Hybrid Hours: 37
An exciting opportunity to join Northern as Employee Experience Manager.
In this role, you will support the Employee Experience Business Partner to develop a deeper understanding of the employee experience, embedding the employee experience framework whilst identifying new opportunities and supporting the delivery of initiatives to enhance each stage of the employee lifecycle. You will also effectively promote Northern’s cultural ambitions and embed Northern’s values into all areas of the employee lifecycle.
You will support the business to improve the employee experience year-on-year by a number of measures including the level of employee satisfaction and the elements that make up the Employee Engagement Index.
You will also work with the HR and operational teams to ensure that best practice, EDI principles and cultural aims and ambitions are fully embedded into the key areas of people management, including:

• Recruitment
• Induction
• Performance reviews
• Talent management
• Succession planning
• Recognition
• Retention
• Learning & development
• Case management
• Gathering & analysis of employee engagement data and engagement action planning
• Exit/separation management.

Requirements of the successful candidate are as follows:
Experience Required

• Experience of influencing change in the organisation’s culture
• Experience of working with Employee Experience frameworks
• Generalist or specialist HR/people management background
• Experience of managing complex projects
• Experience of working in a fast paced, dynamic business with proven experience of aligning quickly with changing priorities
• Design and delivery of engaging employee initiatives
• Evidence of CPD or a well developed professional network to draw upon experience of latest trends / initiatives on employee engagement & diversity.

Our Benefits Package

Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

• Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
• 75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
• Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
• A generous holiday entitlement - our incredibly generous holiday entitlements can help you feel like you can get away too.
• Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
• Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
• Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
• Holiday Purchase Scheme - if you join us at Manager or Executive level or above, you can use your salary to buy up to 5 additional days of annual leave each year.

About Northern

At Northern, we play a vital role connecting millions of people to work, leisure and education opportunities.

We operate 2,500 services a day to more than 500 stations across the North of England. But our vision is about more than just train travel. It’s about setting a new standard for customer experiences. And that means building a different kind of workplace. One that values individuality and celebrates differences. Somewhere we can work together, have fun, and get stuck in to making our customers’ lives easier. A place that goes out of its way to create incredible opportunities for everyone to grow and be the best we can be every single day.

So, if you’re smart, forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.

Equal Opportunities

We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We are committed to encouraging and celebrating applications from different backgrounds, whatever their gender, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.

We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.

Your on-line application

Ready to help our customers go do their thing? You can get started by telling us more about what your thing is.

The first thing you need to do is complete our online application form and tell us a little bit more about yourself.

Once we have all your details, we will be back in touch to let you know what to expect.

Important: Northern reserves the right to close the advert before the published closing date if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete.