Aftersales Manager
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Position Overview & Specifications
Position: Aftersales Manager
Salary: Up to £40,000 OTE & Company Car
Location: Northgate Vehicle Hire, Anchor Hope Business Park, 102 Beddington Lane, Croydon, CR0 4YX
Hours: 42.5 per week
This is an exciting opportunity for a talented Aftersales Manager to join one of the UK’s leading vehicle rental specialists, heading the technical team at our busy site in Croydon which operates a large fleet made up of light commercial vehicles.
Your role, as Aftersales Manager, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time.
Accountable for day-to-day performance across all aspects of the workshop, we are looking to you to develop a results-focused Vehicle Technician and workshop team that complies with the highest technical and quality standards, drive innovation and improvement to minimise vehicle downtime and, above all, deliver on our service commitment to customers.
About you
- At heart, you are a mechanical and diagnostic expert with a solid workshop management background - your team value your expert servicing and repair knowledge, input and guidance.
- You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
- Above all, you are a people person - you care about your team and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
- You are a natural coach and love to share your knowledge with others - nothing gives you more job satisfaction than seeing a colleague you have supported doing well.
- You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Aftersales Manager, you will know just how to solve it.
As an Aftersales Manager, we offer:
- A competitive starting salary with an additional 10% OTE bonus
- A company car scheme or car allowance
- A fantastic quarterly bonus scheme
- 23/25 days annual leave (+ bank holidays) and an extra day’s leave to celebrate your birthday
- free life assurance
- well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible Gym memberships
- exclusive employee vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
Northgate Vehicle Hire are the UK’s leading provider of light commercial vehicle rental solutions, partnering with some of the country’s most well known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger – with over 60 Northgate Vehicle Hire branches nationwide, we’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate. Few other businesses can offer you the support and long-term security as us, this is a great opportunity to progress your career!
Join our Team!
If you would love to join our amazing team in our busy branch as a Workshop Manager - Apply today!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Commercial Equipment Services
Based on transatlantic hiring benchmarks for Aftersales Manager roles across Northgate Vehicle Hire's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Commercial Equipment Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £36,000 - £40,000 bracket, including retirement vesting and health parity.
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