Customer Service Agent

Position: Customer Service Agent Salary: £27,103 Per Annum + Bonus (up to £2,030 Per Annum OTE) Location: Northgate Vehicle Hire, Mid Kent Business Park, Snodland, ME6 5UA
Weekly Hours: 42.5 hours p/week - Monday - Friday 8:00-17:30 + Saturday Rota 08.00-12:00
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire
Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (up to £2,030 pa OTE)
• 24 days annual leave rising to 26 days with service (+ bank holidays) and an extra day’s leave to celebrate your birthday
• free life assurance
• well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
• discounted, flexible Gym memberships
• exclusive employee vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

Northgate Vehicle Hire are the UK’s leading provider of light commercial vehicle rental solutions, partnering with some of the country’s most well known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger – with over 60 Northgate Vehicle Hire branches nationwide, we’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate - few other businesses can offer you the support and long-term security as us, this is a great opportunity to progress your career!
Join our Team!
If you would love to join our amazing team in our busy branch as a Customer Service Agent - Apply today!